Job Description
Job Description
Position Summary
The Program Support Specialist supports the Rolls-Royce Program team by ensuring accurate execution of customer orders, documentation, and communication within a regulated aerospace and defense environment. This position plays a critical role in maintaining compliance, schedule adherence, and effective coordination across internal functions and customer interfaces.
Key Performance Outcomes
- On-time customer responses driven by accurate tracking of RFQs, quotes, and orders.
- Fully compliant bids, proposals, and sales order documentation.
- Timely and professional purchase order acknowledgments.
- Sales orders are aligned with customer PO requirements and internal charter authorization processes.
- Controlled professional office and visitor management environment.
Essential Duties
- Monitor defense and aerospace customer portals (Exostar, DIBBS, iSupply) for RFQs and contract activity.
- Enter and manage quote data and supporting documentation per company and customer requirements.
- Track and report quote due dates to program leadership.
- Support customer documentation requirements, including NDAs and compliance forms.
- Enter purchase orders and establish electronic sales order records.
- Create, release, and manage sales order charters to support on-time customer acknowledgment.
- Review purchase orders for accuracy and identify FAR-related issues or discrepancies.
- Coordinate communication between customers and internal departments to ensure clarity and compliance.
- Maintain professional interactions with customers, auditors, and site visitors.
- Perform administrative and program support tasks as required.
- Assume other responsibilities as assigned.
Education and Experience
- Associate degree in business or related field with three (3) years of experience, or five (5) years of relevant experience.
- Five (5) years of manufacturing or aerospace administrative support experience preferred.
- Strong proficiency in Microsoft Office, particularly Excel.
- Basic knowledge of Federal Acquisition Regulations (FARs).
- Ability to manage multiple priorities in a compliance-driven environment.
REQUIRED EXPERIENCE/SKILLS:
- Has the ability to work well in a team environment, manage deadlines and multiple priorities.
- Possesses well-developed verbal and written communication skills to interact, build relationships and provide feedback to customers, co-workers and management.
- Demonstrates problem-solving skills with ability to establish an effective course of action.
Equal Opportunity Employer M/F/D/V
All applicants will be considered for this position based upon experience and knowledge, without regard to race, color, religion, national origin, sexual orientation, ancestry, marital, disabled or veteran status. GTC is committed to creating and maintaining a workforce environment that is free from any form of discrimination or harassment.