Job Description
Job Description
We are looking for an Administrative Assistant to support a local program in Baltimore, Maryland. This long-term contract position involves providing administrative assistance to program staff and customers while also supporting front desk operations. The ideal candidate will have strong organizational skills and a customer-focused approach to efficiently handle clerical tasks and ensure smooth program operations.
Responsibilities:
• Assist customers in obtaining parking permits and ensure all documentation is complete and accurate.
• Use computer systems to access and verify customer information, including addresses, within the iParq Management System.
• Prepare and print address labels, assemble mailings, and handle outgoing correspondence efficiently.
• Respond to customer inquiries over the phone and provide accurate information or escalate calls to the appropriate department.
• Greet visitors and provide assistance to individuals seeking entry into the office.
• Answer incoming calls, transfer them to relevant departments, and maintain a courteous demeanor.
• Foster clear communication with colleagues, the public, and management to ensure operational efficiency.
• Perform general clerical duties, such as filing, data entry, and organizing office materials.
• Support front desk operations and assist in maintaining a welcoming environment for visitors.
• High school diploma or equivalent required; additional education or training is preferred.
• Minimum of two years of experience in an office or clerical role.
• Proven ability to deliver excellent customer service and interact professionally with the public.
• Basic to intermediate proficiency in using computers and software applications.
• Strong organizational and multitasking skills to handle various administrative tasks.
• Ability to follow instructions provided in written, oral, or diagram form.
• Capacity to work independently or collaboratively within a team setting.
• Physical ability to sit for extended periods, occasionally stand and walk, and lift light materials (10-20 pounds) as needed.