Customer Service Sales Specialist

Job Description

DUTIES AND RESPONSIBILITIES:

• Enter and maintain quotes in our ERP and filing systems
• Ensure quotes are accurate and completed in a timely manner
• Use product knowledge to inform independent sales representatives of pricing, lead times and any additional information needed
• Responsible for handling product inquiries, providing appropriate solutions and alternatives for customers and independent sales representatives
• Provide technical product support for independent sales representatives
• Use Word, Excel, and Adobe Acrobat to create and update documents
• Provide support to other departments and individuals as needed
• Other duties as assigned

JOB REQUIREMENTS/SKILLS

• Proficient in Outlook, Adobe, Excel
• Experience working in a technical or industrial organization, providing customer service and inside sales support
• Plumbing experience/background a plus but not required
• Ability to provide excellent customer service in person and phone interactions
• Strong attention to detail
• Ability to problem solve
• Ability to adjust priorities and multitask as needed
• Work efficiently and effectively under pressure with simultaneous deadlines

EDUCATION/EXPERIENCE:

• High School Diploma or GED
• Must possess experience in customer service/inside sales
• Proficient in Microsoft office products
• ERP software experience

PHYSICAL REQUIREMENTS/WORK ENVIRONMENT:

• Office Environment
• Constant sitting
• Occasional walking, bending, stooping and lifting up to 25 lbs.
• Will be asked to spend a minimal amount of time in the manufacturing plant
• Manufacturing plant has high level of noise
• Must submit to pre-employment drug screening and criminal background check

DESIRED CHARACTERISTICS:

• Excellent attendance and punctuality history
• Make decisions based on experience and available data
• Require minimal supervision to complete work and meet deadlines
• Strives to meet or exceed job requirements
• Ability to maintain a positive working relationship with customers and other employees
• Willingness to learn