Job Description
Job Description
Position Summary
The Sales Associate is responsible for providing exceptional customer service to valued clients in person, over the phone, by email, and text. This includes assisting customers in selecting the right wellness products, processing sales transactions, and maintaining a clean and organized store environment. They ensure customer satisfaction by following up post-delivery and support the overall success of the store by achieving sales goals and fostering positive customer relationships.
Key Responsibilities
- Customer Service
- Provide outstanding support to customers, assisting with selecting wellness products such as hot tubs, swim spas, saunas, and billiard tables.
- Answer customer inquiries about products, services, and policies.
- Follow up with customers during entire buying process and after delivery to ensure satisfaction and resolve any issues.
- Sales and Transactions
- Process sales transactions efficiently and accurately, assisting at the register when needed.
- Achieve individual and team sales goals through effective product recommendations and customer engagement.
- Store Operations
- Maintain a clean, safe, and organized store showroom for customer experience.
- Follow company opening and closing procedures.
- Teamwork and Collaboration
- Foster positive relationships with coworkers to maintain a supportive team environment.
- Attend biweekly sales meetings and monthly trainings.
- Be a team player, work weekends and occasional Sundays to meet customer needs.
Job Requirements
- Previous sales experience is a plus, but we’ll train the right candidate.
- Strong problem-solving skills and the ability to plan effectively.
- Comfortable using computers for customer interactions and basic tasks.
- Ability to carry out verbal and written instructions.
- Must have a valid Driver’s License.
- Professional integrity and confidentiality.
- Ability to establish and maintain positive relationships with coworkers and customers.
Benefits
- Simple IRA with up to 3% company match
- Employer provided health insurance for employees, covering medical, dental, vision, and disability
- Sick time
- Vacation time
- Paid holidays
- Employee assistance program
- Employee discounts
- Job-specific training
Schedule
- Full-time, includes working Saturdays and an occasional Sunday are a must! Hours are Monday through Saturday 9am-6pm and Sundays 11am-4pm.
Software
- RB Retail Solutions
- HubSpot CRM
- Google Sheets
- Microsoft Office
Important Notes:
ANY OFFER OF EMPLOYMENT IS SUBJECT TO THE SUCCESSFUL COMPLETION OF A PRE-EMPLOYMENT DRUG SCREEN. EMPLOYEES MAY ALSO BE SUBJECT TO RANDOM DRUG TESTING AND TESTING FOLLOWING ANY WORKPLACE ACCIDENT OR INCIDENT.
This job description is not intended to be all-inclusive. The employee may perform other related duties as assigned to meet the ongoing needs of the organization.