Plumbing Scheduler / Dispatch Coordinator

Job Description

Job DescriptionPosition Overview

We are seeking an organized and communication-driven Plumbing Scheduler to support our field technicians, customers, and internal teams by managing service schedules and work orders efficiently. The ideal candidate will balance customer service excellence with operational coordination in a fast-paced service environment.

Key Responsibilities

• Schedule and dispatch plumbing technicians for service, maintenance, and emergency calls
• Answer incoming customer calls, gather service details, and route requests appropriately while maintaining a professional and customer-focused phone presence
• Confirm appointments and arrival windows with customers and technicians
• Optimize technician routes and adjust schedules as needed throughout the day
• Maintain accurate and up-to-date work orders in field management software
• Communicate effectively with field staff, customers, property managers, and vendors
• Track job statuses and follow up on incomplete or rescheduled work
• Assist with after-hours or weekend coordination on an as-needed basis
  
  

Required Qualifications

• Experience in scheduling, dispatching, or customer service (field service experience a plus)
• Strong verbal and written communication skills
• Excellent organization and multitasking ability
• Comfort with scheduling/dispatch software and CRM systems
• Customer-focused attitude and problem-solving mindset
  
  

Preferred Qualifications

• Prior experience in plumbing, HVAC, or other trade service scheduling
• Familiarity with service management platforms such as ServiceTitan, FieldEdge, or similar
• Proficiency with Microsoft Office / Google Workspace