Restaurant Hospitality Team Member

Published: 6/14/2022

Job Description

I. Executive Summary

The Mission of a Hospitality Team Member with Chick-fil-A is to provide guests with a remarkable dining experience each and every day by working as a team to give each guest the quickest, highest quality personalized experience possible. The Team Member also treats those they work with, as well as guests, with honor, dignity, and respect – all day, every day.

II. Role & Responsibilities

Front Counter
Create eye contact, share a Smile, Speak enthusiastically, and stay connected to the guest
Take accurate and timely orders
Fulfill guests’ orders by preparing beverages and sauces
Complete table touch in’s during the guests visit.
Drive Thru
Work with speed and accuracy at all times on headset, outside order taking, bagging or window
Be flexible and be able to multi-task
Make beverages while taking orders on headset
Handle cash transactions with urgency and accuracy

III. Key Measurables

CEM Scores at or above current goal (Overall Satisfaction > 80%)
Speed of Service below 3:30

IV. Schedule Details

We offer flexible scheduling with shifts of all lengths (up to 9 hours) including 5:30AM – 2PM, 11AM – 8PM and 2PM -10:45PM. We offer part time positions as well!

V. Direct Reports

All Hospitality Professionals will report directly to Hospitality Team Leaders, Directors and Executive Leadership.

V. Skills Necessary

A Heart of Service
Honor, Dignity, & Respect to All
Strong Interpersonal Skills
Professionalism
Availability
Punctuality
Coachability
Competitiveness
Enthusiasm
Reliability
Self-Motivation
Organization
Ability to Multi-Task
Strong Ethics
Well-Versed
Humility
Eagerness to Learn
Initiative
Sense of Purpose Beyond Themselves
Sincerity
Great Stewardship
Honesty

E-Verify Participation

We participate in E-Verify, a federal program used to confirm employment eligibility. We will use E-Verify to verify your authorization to work in the United States after hire. Participation in E-Verify does not change your rights as an applicant or employee.

https://drive.google.com/drive/folders/1W6ATvOfApCEYbxgMD-dX7LLTmaZluXy…

Working at a Chick-fil-A® restaurant is more than a job – it’s an opportunity for teamwork and leadership development in a positive, people-focused environment. Most Chick-fil-A restaurants are locally owned and operated by independent, franchised Operators who invest in the future of their Team Members and give back to their communities.