Job Description
A leading industry company is hiring a Collection Specialist to join their team. Our client, a dynamic organization, is seeking a detail-oriented professional to support their collections operations. This role offers a hybrid working arrangement within the region in New Castle Delaware.
The application deadline for this role is Jan 31, 2026.
Collection Specialist Responsibilities:
- Manage a portfolio of delinquent accounts by initiating contact and discussing payment options.
- Negotiate payment arrangements and document all interactions accurately in accordance with client standards and regulations.
- Provide excellent customer service by addressing debtor inquiries and concerns professionally.
- Utilize skip tracing techniques to locate debtors with outdated or unreachable contact information.
- Maintain organized records of collection activities and communication history.
Collection Specialist Qualifications:
- Strong negotiation and persuasion skills, with the ability to communicate effectively and professionally.
- Excellent verbal and written communication skills, including active listening and empathy.
- Ability to handle challenging conversations while remaining composed and respectful.
- High attention to detail, with strong organizational and time management abilities.
- Reliable with flexible availability for work during days, evenings, and weekends as needed.
Perks and Benefits:
- Medical, Dental, and Vision Insurance.
- Life Insurance.
- 401(k) Program.
- Commuter Benefit.
- eLearning and Ongoing Training.
- Education Reimbursement.
Eligibility requires working over 30 hours per week on an assignment lasting at least 10 weeks.
If you meet the qualifications and are excited about this opportunity, apply today! Our team will connect with you to discuss next steps, support you through the interview process, and advocate for your success.