Job Description
Job Description
Collections Specialist – Hybrid | Phoenix, AZ
Compensation: $64,000–$69,000
A global law firm is seeking a detail‐oriented and proactive Collections Specialist to join its Revenue Management team in the Phoenix office. This hybrid role is ideal for someone who thrives in a fast‐paced, deadline‐driven environment and brings strong communication, analytical thinking, and problem‐solving skills. The position requires frequent interaction with attorneys, clients, and internal teams, making professionalism, accuracy, and sound judgment essential.
Position Summary
The Collections Specialist is responsible for managing the full collections process, including accounts receivable review, invoice preparation, e‐billing submissions, AR analysis, client outreach, and coordination with attorneys and business leadership. This role also supports refunds, reconciliations, reporting, and special projects. Flexibility to work overtime as needed is required.
Key Responsibilities
- Manage daily collection efforts, including inventory review and strategy discussions with attorneys.
- Handle accounts receivable and billing functions, ensuring accuracy and timely follow‐up.
- Communicate AR updates to office and firm leadership.
- Process client bills using Prebill Viewer and Aderant.
- Submit electronic invoices and accruals through various e‐billing platforms.
- Research and respond to accounting and billing inquiries; communicate with clients as needed.
- Review and edit prebills based on attorney or support staff requests.
- Analyze client balances, ledgers, payments, and applications.
- Apply and reapply deposits, retainers, and unapplied cash; assist with client refunds.
- Prepare collection and AR reports; perform account reconciliations.
- Maintain detailed collection notes in the firm’s dashboard/Aderant system.
- Support annual internal audits and assist with special projects and ad hoc reporting.
Qualifications
Skills & Competencies
- Excellent written and verbal communication skills with a professional, polished demeanor.
- Strong organizational skills and the ability to prioritize in a high‐pressure environment.
- Self‐motivated, proactive, and able to work independently or collaboratively.
- High attention to detail with strong analytical and problem‐solving abilities.
- Ability to identify accounting issues and propose effective solutions.
Education & Experience
- Bachelor’s degree or equivalent experience in Accounting, Finance, or a related field preferred.
- Minimum of three years of collections experience, ideally within professional services (legal, accounting, insurance, healthcare).
- Strong computer skills and the ability to learn new systems quickly.
Technology
- Experience with Aderant, Concur, Prebill Viewer, and eBilling Hub is a plus.
- Strong proficiency with Windows‐based software; Excel skills preferred.
Company DescriptionExperience and commitment is rewarded! Dynamic team focused on professional development and career support.
Company Description
Experience and commitment is rewarded! Dynamic team focused on professional development and career support.