Job Description
Job DescriptionBenefits:
- Employee discounts
- Flexible schedule
- Paid time off
- Parental leave
Benefits/Perks
- Paid training
- Paid time off
- Employee discount
- Flexible Scheduling
- Competitive Compensation
Job Summary
KidsUnited is a Soccer Development Center for early development. Are you looking for a fast-paced, fun, and exciting career? KidsUnited is the leading brand in early development through soccer. We are looking for a Club Manager to join our energetic team! The ideal candidate is self motivated, organized, and personable with a drive for success and opportunity. You have previous sales and management experience, can demonstrate premium customer service abilities, are out-going, enthusiastic, and have ambition to grow with a developing brand. The Club Manager is responsible for overseeing all operations of the club as well as meeting and exceeding all key performance sales goals.
Responsibilities
- Lead and coordinate initial and ongoing sales drivers
- Responsible for overseeing the sales process and systems
- Manage, monitor, coach, develop and evaluate the performance of the staff
- Monitor the hiring, training and scheduling of all KidsUnited staff
- Responsible for recruiting and on-boarding all new KidsUnited employees
- Model all studio activities through self-involvement (leading by example)
- Train and mentor subordinates for ongoing success and future growth
- Properly empower, monitor and evaluate specifically assigned responsibilities of sales team
- Be promotionally-oriented and have the ability to direct sales through company required outreach programs
- Provide and maintain the highest level of customer service
- Provide effective decision making regarding customer service issues
- Greet members, guests, and prospective members
- Answer phone calls and assist members
- Communicate with leads and potential members through calls, texts, emails, and in-person meetings
- Provide an excellent onboarding experience
- Assist members with resolving any concerns or complaints
- Properly managing and exceeding all KidsUnited sales and operational budgets
Qualifications
- High school diploma/GED required
- Proven sales leadership REQUIRED!
- Must possess excellent leadership and management skills to create a positive, successful environment for staff and clients
- Min 2-3 years of previous sales experience required
- Min 2-3 years of management experience required, including directly overseeing all aspects of staff management from hiring, training, supporting, discipline, and termination
- Strong work ethic, integrity, and professional demeanor
- Must possess excellent leadership and management skills to create a positive, successful environment for staff and clients
- Solid verbal and written communication skills required
- Ability to multi-task and manage client and staff concerns
- Ability to work and function in a TEAM environment
- Flexible to work day, evening and/or weekend hours as needed
- Spanish speaking preferred