Job Description
Job Description
Job Purpose
The Customer Service Representative role is designed for an energetic and confident inside sales candidate looking to join a rewarding and entrepreneurial environment. We strive to build strong relationships with our customers by providing high levels of service, valued opportunities, and professionalism in all interactions, allowing us to become a valued member of their supply chain and production teams.
Primary Duties and Responsibilities
- Interact directly with customers to provide status updates and fulfill service needs.
- Maintain accurate customer profile information.
- Capture customer job specifications and accurately maintain updates within the Company’s ERP.
- Enter customer orders, providing relevant information to internal and external parties.
- Oversee and ensure successful fulfillment of orders, working closely with finance, production and logistics teams.
- Monitor inventory levels at each location and reserve inventory as needed for customers.
- Maintain product knowledge and understanding of customer needs/requirements.
- Actively retrieve purchase orders from customer portals.
- Provide a full suite of support to the outside sales team through report generation, fulfilling data requests, coordination of proposal requests, and purchase orders.
- Manage all customer claims up to and including claims resolution.
- Monitor shipments to ensure on-time delivery and communicate changes or delays to the customer.
- Prepare customs paperwork for out-of-country shipments.
Qualifications
- Sales experience required.
- Familiarity with Steel Industry, preferred.
- Excellent interpersonal skills, team player, and results orientated.
- Ability to manage own time effectively and to work autonomously.
- Confident in computer skills including Microsoft Office suite.
- Bachelor’s Degree, preferably in Business, Communications or Marketing.