Job Description
Job Description
Join Our Award-Winning Team as the Chief Intelligence & Innovation Officer at Hoosier Hills Credit Union!
Forbes has recognized Hoosier Hills Credit Union as one of Indiana’s Top Three Credit Unions again in 2025, for the third consecutive year!
Are you ready to lead a once-in-a-generation transformation? Hoosier Hills Credit Union is on a bold journey to redefine what a modern, member-centric financial institution looks like—and we need a visionary to guide the way.
What We Offer:
- Competitive Salary: $178,514 - $247,936 per year, commensurate with experience.
- Comprehensive Benefits Package: Health insurance, retirement plans, paid time off, incentive plans and more.
- Impactful Work: Driving continuous improvement in digital tools and infrastructure to meet evolving member needs and support long-term organizational growth.
- Supportive Environment: Collaborate with a team that values your contributions and supports your professional growth.
- A Rewarding Career: Make a difference in the lives of members and the communities we serve.
- Work Environment: This position is based on-site in Bedford, Indiana. Following the completion of your initial onboarding, you will have the flexibility to work remotely 1 to 2 days per week as part of our hybrid work model.
Opportunity Overview:
As our Chief Intelligence & Innovation Officer (CIIO), you’ll be the architect and strategic influencer of progress, blending technology modernization, data intelligence, and human-centered design into a future-ready strategy. We’re looking for a leader who inspires with a values-driven mindset—someone who champions integrity, inclusivity, and collaboration, ensuring that our culture remains the foundation for growth and transformation. This isn’t just a job—it’s an opportunity to lead with purpose and shape the digital heartbeat of our organization and deliver exceptional experiences for both our members and team members.
What You’ll Do:
Enterprise Strategy and Leadership
- Define and implement a comprehensive enterprise innovation and intelligence strategy that aligns with the credit union’s mission, vision, and multi-year strategic plan.
- Serve as a senior advisor to executive leadership and the Board of Directors on emerging technologies, data-driven opportunities, and long-term system modernization priorities.
- Foster a culture of innovation, disciplined experimentation, and cross-functional collaboration to advance enterprise performance and member value.
- Drive measurable progress in organizational intelligence, operational efficiency, and digital fluency across all business lines.
Data Intelligence, Analytics, and AI Enablement
- Architect and govern a modern enterprise data and analytics ecosystem, encompassing data platforms, governance models, and team structures that support scalable insight generation and AI adoption.
- Advance the organization’s capability to use predictive analytics and artificial intelligence in member personalization, lending strategy, risk management, and fraud prevention.
- Establish enterprise-wide standards for data integrity, quality, privacy, and compliance in alignment with NCUA, FFIEC, and other regulatory frameworks.
- Build a federated data model that connects centralized analytics teams with departmental experts to accelerate adoption and alignment of data-driven decision-making.
Technology and Application Ecosystem Modernization
- Own the credit union’s application and systems architecture, ensuring a modern, interoperable, and scalable technology ecosystem. Evaluate, build consensus, select, implement, and optimize best-in-class applications (core systems, CRM, digital banking, loan origination, etc.) that improve user experience and drive operational performance.
- Lead proactive release management processes to ensure the timely, well-communicated, coordinated, and risk-aware deployment of updates, features, and system enhancements. Partner with business units and focus groups to identify and prioritize feature enhancements that align with member and team member needs.
- Implement an API-driven framework that supports automation, integration, and agility across the enterprise.
- Continuously evaluate and optimize application performance, vendor solutions, and integrations to ensure alignment with strategic and operational objectives.
Member and Team Experience Optimization
- Championing a human-centered design philosophy in all technology and data initiatives, balancing automation, ease of use, and risk mitigation.
- Partner with business leaders to initiate and lead internal focus groups across departments for observational learning to identify and eliminate friction points within both member and team member journeys, enhancing usability and productivity.
- Ensure systems empower staff through intelligent workflows, simplified interfaces, and accessible data insights that support timely, informed action.
- Utilize technology as a strategic lever to elevate both service quality and employee engagement.
Innovation Governance, Vendor, and Risk Management
- Establish clear governance structures for innovation, technology investment, and enterprise change management.
- Oversee vendor strategy, ensuring technology partners deliver measurable value, performance accountability, and alignment with organizational standards.
- Collaborate with the Chief Information Security Officer, Risk, and Compliance leaders to maintain a secure, compliant, and resilient technology environment.
- Introduce structured evaluation processes for emerging technologies and fintech partnerships that enhance efficiency, differentiation, or revenue potential.
Leadership, Culture, and Organizational Development
- Build and mentor high-performing teams across innovation, analytics, and application management disciplines.
- Promote professional development, interdisciplinary collaboration, and succession readiness within the technology and data organization.
- Lead by example in cultivating transparency, operational excellence, and enterprise accountability.
- Collaborate with the CISO and Infrastructure teams to drive accountability for system reliability, security, and compliance in partnership with IT, Risk, and Compliance functions.
What We’re Looking For:
- Education: A Bachelor’s degree in Information Systems, Computer Science, Business Administration, or related field from an accredited school. A Master's is preferred.
- Experience: 10+ years of leadership experience in innovation, technology strategy, or digital transformation, ideally within financial services. Proven track record of leading enterprise-level data strategy, business intelligence, and application ecosystem development. Proficiency in modern cloud and data environments (e.g., Azure, AWS, Snowflake, Databricks) and analytics tools (e.g., Power BI, Tableau, dbt, SQL, Python/R). Experience in proactively managing system releases, upgrades, and enhancements across cross-functional environments. Experience integrating modern platforms (e.g., APIs, cloud-based systems, CRM, analytics) into legacy environments.
- Expertise: Strong understanding of credit union operations, financial technologies, and regulatory frameworks (NCUA, FFIEC, GLBA, CCPA) and compliance in data and technology operations. Familiarity with AI/ML deployment, automation technologies, and emerging fintech applications. Proven ability to collaborate effectively with senior leadership and the Board of Directors to align technology strategy with organizational goals.
- Skills: Demonstrated ability to lead strategic innovation initiatives by driving digital transformation, applying member-centric design thinking, leveraging data-driven insights, managing organizational change, fostering cross-functional collaboration, and ensuring compliance with regulatory and risk standards.
- Judgment & Problem-Solving: The ability to analyze complex situations, apply sound principles, and develop effective solutions. Deep passion for using innovation to deliver value, convenience, and trust to both members and team members.
Hoosier Hills Credit Union is an Equal Employment Opportunity Employer.
If you are a driven leader ready to make a meaningful impact and contribute to our continued success and growth, we invite you to apply!
PM19
Compensation$178,514 - $247,936 per year
Compensation details: 178514-247936 Hourly Wage
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