Job Description
Job DescriptionPOSITION OVERVIEW:
Call center/data entry experience, customer service experience, detail oriented, can work under high pressure and fast pace, team player, strong computer skills, phone/email communications. Responsible for processing orders, answering phone calls and assisting customers as needed. ResponsibilitiesDUTIES & RESPONSIBILITIES:
- Processes all levels of orders when needed
- Answer phones, manually entering orders
- Has basic knowledge of commonly-used concepts, practices, and procedures
- Effectively communicate with customer on multiple levels
- Monitor Customer Service Inbox
- Provide service levels that meet customer and operational needs while achieving department goals and objectives
- Assist with additional responsibilities, i.e., quality control, responding to customer emails (via the customer service email account
- Enter/Handle Customer Complaint Cases when received
- Able to meet Performance Expectations
- Other duties as assigned
Required SkillsQUALIFICATIONS & REQUIREMENTS:
- Strong knowledge of Microsoft Windows & Office
- Have a strong understanding of our products and services to effectively handle inbound and outbound calls
- Ability to prioritize and shift priorities quickly as need dictates
- Strong verbal and written communication skills
- Team-oriented with commitment to the success of the team and organizational goals
- Ability to meet tight deadlines
- Ability to multi-task
- High school diploma or equivalent
- Five (5) or more years of experience in a call center or related area and/or one (1) year Path-Tec experience