Job Description
Job Description
We are seeking an experienced Dispatcher who will serve as the pivotal connection between customers and drivers, ensuring clear communication, timely coordination, and an unwavering commitment to professionalism. This high-impact role is ideal for candidates who thrive in dynamic, fast-paced environments and possess proven expertise in handling time-sensitive, high-value freight. Approximately 90% of shipments involve specialized freight, such as semiconductors, Apple-related cargo, pharmaceuticals, and high-value electronics, requiring exceptional attention to detail and precision.
If you are ambitious, detail-oriented, and have the ability to make sound decisions under pressure, this opportunity is tailored for you.
Key Responsibilities
- Coordinate Specialized Freight Dispatches: Efficiently manage shipments of semiconductors, pharmaceuticals, high-value electronics, and other time-sensitive materials, ensuring safe and timely delivery.
- Support Real-Time Logistics: Utilize an in-house PMS (Property Management System) and telematics tools to monitor vehicle locations, provide ETA updates, and manage route adjustments as necessary.
- Customer and Driver Communication: Serve as a primary point of contact for customers and drivers, providing clear updates, troubleshooting issues, and maintaining exceptional customer service.
- Ensure Compliance and Professionalism: Adhere to industry regulations and internal protocols, guaranteeing consistency and professionalism in all interactions.
- Problem-Solving Under Pressure: Quickly assess situations and implement resolutions during unforeseen challenges, ensuring minimal disruptions to delivery schedules.
Qualifications
- Experience: Minimum of 2-3 years in a dispatcher role, preferably within logistics, supply chain, or transportation sectors. Experience with pharmaceutical or electronics freight is highly desirable.
- Technology Proficiency: Hands-on experience with dispatch software, PMS, telematics tools, and Microsoft Office Suite.
- Strong Communication Skills: Polished verbal and written communication is essential for seamless interaction with customers, drivers, and teams.
- Attention to Detail: Must exhibit a high level of accuracy when managing schedules, updating systems, and handling shipment details.
- Decision-Making Under Pressure: Ability to remain composed and make sound judgments in high-pressure, time-sensitive scenarios.
- Industry Knowledge: Familiarity with specialized freight operations and associated regulations is a significant advantage.
- Education: High school diploma or equivalent required; additional coursework or certifications in logistics or transportation is a plus.