Billing Operations Coordinator (Specialty: Intact-Residential-Assisted Living Finance)

Job Description

Job DescriptionDescription:

At Caritas we believe every life deserves LOVE! If you agree, then please consider joining our team!! Caritas Family Solutions is seeking a detailed oriented professional with strong organizational skills to serve as our Billings Operations Coordinator with a specialty in Intact-Residential-Assisted Living Finance. This position is located at our Headquarters location in Belleville, IL and is perfect for someone who values being part of a great team. Most importantly, you’ll have the opportunity to be an integral part of programs that truly serve the community! If you’re ready to make an impact, please apply today!!!

At Caritas, we know we’re competing with other employers for your services, and we want to win! It is our goal to offer competitive compensation and affordable benefits to all eligible employees. Caritas currently offers the following benefits to full-time employees:

· 403 B Retirement Plan (5% Employer Match)

· Generous Paid Time Off

· Health, Dental and Vision Insurance Coverage

· 12 Employer Paid State & Federal Holidays

· Telehealth Services

· Employer Paid Life Insurance

· Health Saving Account

· Employer Paid Short- & Long-Term Disability

· Tuition Assistance Program

· Real Work/Life Balance

PURPOSE: The Billing Coordinator prepares and maintains the financial records of the agency’s various programs, and performs related financial accounting tasks. This position prepares and maintains the billings for various agency programs to include Intact Family Service billing, youth residential billing, Medicaid billing, Department on Aging billing, and Department of Human Services billing.

Hours worked (typical): 40

Remote Work: Allowed (work arrangement can change depending on performance and/or needs of Caritas).

Description of Typical Work Schedule: 8:00am-4:30pm (Hours set based on necessity of department or office.)

ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned.

•Execute, analyze, and take corrective action on a wide range of daily, weekly and monthly Billing Control reports to ensure billing is accurate, reconciled to General Ledger and on schedule for submittal to appropriate vendors.

•Process monthly transactions, post and apply accounts receivable to the General Ledger system and maintain billing process documentation.

•Collaborate with internal and external clients to resolve billing and payment discrepancies.

•Research internal and external billing/payment inquiries and respond to clients.

•Identify and research complex billing issues and resolve discrepancies.

•Determine obstacles and take appropriate actions to rectify or escalate the issue.

•Make manual adjustments to correct billing errors in system.

•Collaborate with office coordinators to track and resolve complex billing issues.

•Establish and investigate validity of account discrepancies and irregularities utilizing thorough research and analysis.

•Performs account maintenance to correct addresses, account numbers, names, and payment methods.

•Identify and relay to management team various areas for improvement within the billing processes.

•Assist with various Accounting and Financial projects as assigned.

•Execute process improvements.

Requirements:

SUPERVISORY DUTIES, RESPONSIBILITIES AND ACTIVITIES: N/A

DIRECT REPORTS: N/A

QUALIFICATION REQUIREMENTS:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

EDUCATION and/or EXPERIENCE REQUIRED/PREFERRED

Degree/Field Required: High School Diploma (Related fields will be considered.)

Degree/Field Preferred: Associates Degree in Business Administration with emphasis in Accounting (Related fields will be considered.)

Additional Fields of Knowledge Important for the Role: Administrative — Knowledge of administrative and office procedures and systems such as word processing, managing files and records, stenography and transcription, designing forms, and workplace terminology. Mathematics — Knowledge of arithmetic, algebra, geometry, calculus, statistics, and their applications.

Experience Preferred: Minimum 3-5 years experience in bookkeeping or accounting, particularly in non-profit setting (Can be interchanged with equivalent experience from an advanced degree related to this job and/or with other relevant experience verified by applicant/incumbent).

Licenses/Certifications Required: None

Licenses/Certifications Preferred: None

SKILLS REQUIRED

Manager-specific: N/A

Basic: Active Learning — Understand the implications of new information for both current and future problem-solving and decision-making. Active Listening — Give full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times. Critical Thinking — Use logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions, or approaches to problems. Mathematics — Use mathematics to solve problems. Speaking — Talk to others to convey information effectively. Language — Able to read and write in English.

Social: Coordination — Adjust actions in relation to others' actions. Instructing — Teach others how to do something. Social Perceptiveness — Be aware of others' reactions and understanding why they react as they do.

Problem Solving/Decision-making: Time pressure planning — Plan and be responsible for regularly meeting strict deadlines.

Resource Management: N/A

Technical: N/A

Proficient Computer Skills In: Excel, Outlook, Database Management Software

Expert Computer Skills In: Excel, Outlook, Database Management Software

MENTAL EFFORT/COGNITIVE ABILITIES REQUIRED: Deductive Reasoning — Apply general rules to specific problems to produce answers that make sense. Inductive Reasoning — Combine pieces of information to form general rules or conclusions (includes finding a relationship among seemingly unrelated events). Information Ordering — Arrange things or actions in a certain order or pattern according to a specific rule or set of rules (e.g., patterns of numbers, letters, words, pictures, mathematical operations). Mathematical Reasoning — Choose the right mathematical methods or formulas to solve a problem. Memory — Remember information such as words, numbers, pictures, and procedures. Performance of job tasks rely on memorization of tasks or sequences of events. Consider amount and type of information. Number Facility — Add, subtract, multiply, or divide quickly and correctly. Oral Comprehension — Listen to and understand information and ideas presented through spoken words and sentences. Oral Expression — Communicate information and ideas in speaking so others will understand. Perceptual Speed — Quickly and accurately compare similarities and differences among sets of letters, numbers, objects, pictures, or patterns. The things to be compared may be presented at the same time or one after the other. This ability also includes comparing a presented object with a remembered object. Problem Sensitivity — Tell when something is wrong or is likely to go wrong. It does not involve solving the problem, only recognizing that there is a problem. Selective Attention — Concentrate on a task over a period of time without being distracted. Written Comprehension — Read and understand information and ideas presented in writing. Written Expression — Communicate information and ideas in writing so others will understand.

PHYSICAL REQUIREMENTS: Sedentary work. Exert up to 10 pounds of force occasionally and/or negligible amount of force frequently or constantly to lift, carry, push, pull or otherwise move objects, including the human body. Sedentary work involves sitting most of the time. Walking and standing required only occasionally.

PHYSICAL ACTIVITIES REQUIRED: Fingering/Grasping — Pick, pinch, type or otherwise work, primarily with fingers rather than with the whole hand as in handling. Applying pressure to an object with the fingers and palm. Sitting — Particularly for sustained periods of time. Speech Clarity/Talking — Express or exchange ideas by means of the spoken word. Those activities in which they must convey detailed or important spoken instructions to other workers accurately, loudly, or quickly. Includes the ability to understand the speech of another person. Hearing — Perceive the nature of sounds at normal speaking levels with or without correction. Ability to receive detailed information through oral communication, and to make the discriminations in sound. Repetitive motion — Substantial movements (motions) of the wrists, hands, and/or fingers. Coordination, including eye/hand, hand/feet.

VISUAL ACUITY: The worker is required to have close visual acuity to perform an activity such as: analyzing data; transcribing; viewing a computer terminal; extensive reading; visual inspections; inspect machines.

WORK CONTEXT/ENVIRONMENT: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. This position is based primarily in an office environment.

Other PPE Required: N/A

VEHICLE RELATED REQUIREMENTS:

Access to reliable transportation to get to/from work: Required.

Access to a reliable automobile: Not required, but preferred.

Must provide proof of auto liability insurance (and continue to while working in this position): Not required, but preferred.

Must possess a valid driver's license: Not required, but preferred.

Additional license requirements that are necessary: None

Drug Free Workplace:

Caritas Family Solutions is dedicated to maintaining a safe, healthy, and productive environment for our clients and employees. As part of this, a strict drug-free workplace policy is maintained.