Job Description
Job Description
As a Customer Service Representative, you will be the frontline support for customers interacting via phone, email, live chat, and in-person. You will work within a large, tiered support team and collaborate cross-functionally with sales and marketing to deliver outstanding service primarily in retail, e-commerce, and financial services sectors. Utilizing CRM software such as Salesforce and telephony systems, you will resolve issues, process orders, handle complaints, and gather valuable customer feedback to enhance overall satisfaction.
Responsibilities
- Provide timely and accurate customer support across multiple channels
- Resolve customer issues efficiently and escalate when necessary
- Process orders and maintain accurate data entry
- Handle customer complaints with empathy and professionalism
- Maintain product knowledge to assist customers effectively
- Collect and document customer feedback and interactions
- Collaborate with team members and cross-functional departments
- Generate reports to track customer service metrics
Preferred Qualifications
- 1+ years experience in customer service
- High school diploma or equivalent
- Proficiency with CRM software (e.g., Salesforce)
- Strong conflict resolution and communication skills
- Effective time management and multitasking abilities
- Excellent problem-solving skills
- Attention to detail and active listening
- Demonstrated empathy when interacting with customers