Job Description
Job DescriptionSalary: $13-15
Make a difference where it counts!
At our 22-bed Behavioral Health Hospital, every role plays a vital part in changing lives, strengthening our community, and delivering care that truly matters. Come be part of an amazing team where your impact is seen and felt every single day!
About Us
Freedom Behavioral Hospital is a dedicated mental health treatment center committed to providing compassionate, evidence-based care to individuals and families. We offer a supportive work environment where staff play a vital role in creating a welcoming, safe, and therapeutic atmosphere for all patients and visitors.
Position Summary
The Receptionist serves as the first point of contact for patients, families, visitors, and staff. This role requires professionalism, empathy, excellent communication skills, and the ability to handle sensitive situations with confidentiality and care. The Receptionist supports day-to-day administrative operations that help keep our hospital running smoothly.
Key Responsibilities
- Greet patients, visitors, and staff in a warm, courteous, and professional manner.
- Manage the front desk by answering phone calls, responding to inquiries, and directing calls to appropriate departments.
- Check in patients, verify identification and insurance information, and assist with registration forms.
- Maintain confidentiality of patient information in alignment with HIPAA and hospital policies.
- Schedule and confirm appointments; coordinate scheduling with clinical teams.
- Monitor lobby areas to ensure a calm, safe, and welcoming environment.
- Assist with administrative tasks such as filing, scanning, mail distribution, and data entry.
- Communicate effectively with clinical staff regarding patient flow, urgent concerns, or safety issues.
- Respond calmly and appropriately during high-stress or emotionally sensitive situations.
- Provide general information about hospital services, admission procedures, and visiting guidelines.
Qualifications
- High school diploma or equivalent required; additional administrative or medical office training preferred.
- Previous experience in a healthcare, behavioral health, or customer service setting strongly preferred.
- Strong interpersonal and communication skills, with the ability to show empathy and maintain professionalism.
- Ability to handle confidential and sensitive information appropriately.
- Proficiency with computers, scheduling systems, and common office software.
- Ability to multitask, prioritize, and work in a fast-paced environment.
- Calm, patient, and composed demeanor when interacting with individuals experiencing emotional distress.
Preferred Skills
- Bilingual or multilingual abilities.
- Knowledge of medical terminology or behavioral health procedures.
- Experience with electronic health record (EHR) systems.
Work Environment
- Front desk/lobby setting within a mental health hospital.
- Frequent interaction with patients experiencing a range of emotional and behavioral challenges.
- Requires long periods of sitting, occasional standing, and use of office equipment.
Why Work With Us
- Supportive team culture.
- Opportunities for professional growth within the behavioral health field.
- Comprehensive benefits package (if applicable).
- Meaningful work that contributes to patient healing and well-being.