We’re looking for a motivated and service-oriented Help Desk Technician to join our IT team at Pango. In this role, you’ll be the first point of contact for technical issues, providing hands-on support to our employees and ensuring smooth day-to-day operations across the company’s systems and tools.
Reporting to: IT Manager
- 1-2 years of experience in help desk \technical support or a similar role.
- Solid understanding of Windows and Mac operating systems.
- Experience with Microsoft 365 (Exchange, SharePoint, Teams), and corporate networking (VPNs, Wi-Fi, firewalls).
- Strong service orientation and problem-solving skills.
- Excellent communication and interpersonal skills.
- A proactive, detail-oriented mindset and strong sense of ownership.
- Ability to work independently as well as part of a collaborative team.
- Eagerness to learn and grow within a dynamic tech environment.