Job Description
Job Description
We are looking for a dedicated Collections Specialist to join our team in Pomona, California. This long-term contract position focuses on managing both commercial and consumer collections, with an emphasis on newer accounts in the 60–90-day range. If you have a positive attitude, a passion for collections, and a desire to contribute to a dynamic environment, this role offers excellent opportunities for growth and potential for direct hire employment.
Responsibilities:
• Manage commercial and consumer collections, prioritizing accounts within the 60–90-day range.
• Participate in customer calls alongside sales and service teams to address payment concerns and resolve issues as needed.
• Utilize software tools such as Sage 100 and Microsoft Excel to track and analyze collections data. Basic Excel proficiency is helpful, advance skills are a huge plus!
• Collaborate with accounts receivable teams to ensure accurate account updates and timely payments.
• Build strong relationships with clients to facilitate payment resolutions and maintain customer satisfaction.
• Monitor and report on collection activities, identifying trends and areas for improvement.
• Support team members with insights and strategies to improve collection processes.
• Ensure compliance with all relevant regulations and company policies related to collections.
• Contribute to a positive and productive work environment by maintaining a detail-oriented approach and a proactive mindset.
• At least 6 months dedicated collections role OR 3+ uears of AR experience with collections duties.
• Proficiency in Microsoft Excel; familiarity with pivot tables and VLOOKUPs is preferred.
• Basic knowledge of Sage 100 is ideal.
• Strong aptitude for collections with excellent negotiation and communication skills.
• Ability to handle commercial and consumer collection processes effectively.
• Positive attitude and willingness to collaborate with cross-functional teams.
• Strong organizational skills and attention to detail.
• Familiarity with collection procedures