Job Description
Job DescriptionWe are looking for a dedicated Office Administrator to join a well-established healthcare company in Greenwood Village, Colorado. This position is 100% onsite, Monday through Friday, and offers a long-term contract opportunity with potential for permanency. The role involves supporting case managers, handling documentation, and ensuring smooth administrative processes.
Responsibilities:
• Review and clear case inboxes by processing referrals submitted by case managers.
• Examine documentation for accuracy and completeness, retrieving additional information when necessary.
• Create member profiles and assign trainers to guide them through healthcare plans.
• Facilitate the training process by ensuring timely assignment of members.
• Process and complete all required paperwork within a 24-hour timeframe.
• Answer phone calls and provide outstanding customer support for a variety of inquiries.
• Maintain compliance with healthcare regulations and organizational standards.
• Utilize tools like DocuWare and Microsoft Outlook to manage administrative tasks efficiently.• Proficiency in PDF management and DocuWare systems.
• Strong understanding of HIPAA compliance and regulations.
• Experience working in the healthcare industry or related fields.
• Familiarity with case management processes and workflows.
• Excellent customer support skills with a focus on professionalism and empathy.
• Ability to manage multiple tasks and meet strict deadlines.
• Competency in Microsoft Outlook for communication and scheduling.
• Detail-oriented with strong organizational skills.