Job Description
Job Description
About Us:
We are a growing company dedicated to delivering exceptional products and outstanding customer experiences. Our team takes pride in our craftsmanship, attention to detail, and commitment to excellence. We’re looking for a skilled and motivated Customer Service Manager to lead and support our customer service team, ensuring every customer interaction reflects our high standards.
Job Overview:
The Customer Service Manager will oversee daily customer service operations, support and mentor team members, and handle customer interactions with professionalism and care. This role requires exceptional communication skills—both written and verbal—along with strong organizational abilities to keep our department running smoothly.
Key Responsibilities:
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Lead, mentor, and support the customer service team to deliver exceptional service.
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Respond to customer inquiries via phone, email, and in-person with professionalism and empathy.
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Monitor and improve customer service processes to ensure efficiency and quality.
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Collaborate with other departments to resolve issues and maintain smooth workflow.
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Handle escalated customer concerns and work toward positive resolutions.
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Assist with administrative and clerical tasks as needed.
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Track and report on key customer service metrics.
Requirements:
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High school diploma or equivalent (Associate’s or Bachelor’s degree preferred).
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2+ years in customer service or administrative roles, with at least 1 year in a supervisory or leadership capacity preferred.
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Excellent verbal and written communication skills.
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Strong organizational, time-management, and multitasking abilities.
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Proficiency in Google Workspace.
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Ability to type at least 50 words per minute.
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Positive attitude, team-oriented mindset, and strong problem-solving skills.
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Able to adjust to evolving business needs and collaborate across departments.
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Spanish language skills are a plus but not required.
What We Offer:
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Competitive compensation and benefits package.
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Supportive and collaborative work environment.
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Opportunities for professional growth and development.
If you are a motivated leader with a passion for delivering exceptional customer experiences and supporting a dedicated team, we encourage you to apply.
Company DescriptionWe are a leading concrete products manufacturer, dedicated to delivering quality and innovation. We're seeking committed individuals to join our team. If you're responsible, motivated, a quick learner, and eager to work while pursuing long-term growth opportunities, we want to hear from you.
Company Description
We are a leading concrete products manufacturer, dedicated to delivering quality and innovation. We're seeking committed individuals to join our team. If you're responsible, motivated, a quick learner, and eager to work while pursuing long-term growth opportunities, we want to hear from you.