Job Description
Job Description
We are looking for a dedicated Dispatcher to join our team in Tustin, California. This contract position involves managing and coordinating vendor maintenance requests for occupied properties, ensuring all tasks are handled efficiently and professionally. The role offers a hybrid work schedule but required to be located in Orange County.
Responsibilities:
• Coordinate and assign vendor work orders, ensuring timely follow-up and resolution.
• Communicate directly with residents to address maintenance requests and provide updates.
• Review and approve vendor bids within established limits, escalating concerns as needed.
• Generate and close purchase orders across multiple markets when required.
• Maintain clear communication with field offices regarding vendor-related maintenance for occupied homes.
• Summarize vendor proposals and issues for supervisor review.
• Ensure all vendor repairs are completed to the highest standard.
• Manage documentation and tracking of work orders within CRM and management systems.
• Handle inbound calls related to maintenance inquiries and dispatch tasks efficiently.
• Strong verbal and written communication skills.
• Proficiency in typing and data entry.
• Ability to effectively multitask in a fast-paced environment.
• Experience in problem-solving and decision-making.
• Previous experience in property maintenance coordination is preferred.
• Familiarity with CRM systems, dispatching, and purchase order processes.
• Competence in using management systems and handling billing functions.
• Knowledge of Yardi or similar software is an advantage.