Job Description
Job Description
Hours: Monday - Friday 07:30 - 16:00
General Description
The Deposit Processing/Recon department is responsible for all contracted Deposit and Reg E processing services. The Deposit Processing/Recon Clerk will be responsible to efficiently and accurately process ATM deposits and Reg E claims according to established banking procedures as outlined in each customer’s scope of work and according to the established banking procedures as outlined by each network provider and Federal Banking regulations. This position requires direct contact with our deposit processing/recon customers. It’s extremely important to come across as polite, professional, and knowledgeable.
Principal Accountabilities
The position includes but is not limited to the following responsibilities:
· Foster an environment of teamwork and cooperation throughout the company, and must interface closely with other groups and divisions within ANI.
· Efficiently and accurately process ATM deposits according to established procedures.
· Verifies amount of cash and/or checks, being alert for counterfeit money, fraudulent and non-negotiable items.
· Follows all security procedures regarding cash, keys, teller’s stamps, and other valuables.
· Provides research on deposit inquiries.
· Monitor customer terminal deposit activity ensuring deposits are processed in accordance with customer’s scope of work.
· Makes deposit transaction corrections as appropriate using various program applications.
· Efficiently and accurately process Reg E claims according to established procedures and time lines.
· Verifies all Reg E claims using network and ATM journal transaction data.
· Takes corrective action as appropriate using various program applications.
· Maintains records of all Reg E claims processed.
· Maintains transaction journals for each customer’s terminal according to established banking procedures.
· Provide research on customer inquiries and video request.
· Review/Investigate terminal out of balance situations ensuring Reg E requirements are met and report suspected trends.
· Provide customer with monthly teller cash differences report.
· Maintains filing and records management system.
· Provide research on Reg E inquiries.
· Answer incoming phone calls.
· Review and promptly respond to all customer communications.
· Provide excellent customer service.
· Help maintain cleanliness of the ANI administrative office work area.
· Complete any miscellaneous duties requested by ANI Management.
Position Requirements
· Basic PC knowledge and ability to follow PC applications and adapt to new software applications.
· Proficient in MS Office.
· Excellent verbal and written communication skills.
· Proficient 10 key by touch.
· Proficient in basic math skills.
· Self motivated with good time management skills.
· Well organized and detailed oriented.
· Must be able to present a professional image to ANI’s customers and vendors.
· Be able to write reports, and maintain logs.
· Excellent customer service skills.
· Be able to work a flexible work schedule.
· Unrestricted ability to bend, stoop, squat, walk, climb, twist, turn, and reach out.
· Must be able to lift 45 lbs.
· Drug testing, physical and background verification may be conducted.
· Must be able to legally work in the United States
Company DescriptionAdvanced Network, Inc. was formally incorporated in 1994, after the merger of San Diego Trust & Savings Bank with First Interstate Bank, which had its own ATM servicing operation.
ANI employs experienced staff members whose sole purpose is servicing ATMs, Branch Teller Recyclers (TCRs), Interactive Teller Machines (ITMs), the finest video surveillance equipment in the industry.
Company Description
Advanced Network, Inc. was formally incorporated in 1994, after the merger of San Diego Trust & Savings Bank with First Interstate Bank, which had its own ATM servicing operation.\r\n\r\nANI employs experienced staff members whose sole purpose is servicing ATMs, Branch Teller Recyclers (TCRs), Interactive Teller Machines (ITMs), the finest video surveillance equipment in the industry.