Job Description
Job DescriptionWe are looking for an experienced Customer Service Representative to join our team on a contract basis in Clearwater, Florida. In this role, you will play a crucial part in assisting clients with medical payment solutions, ensuring a seamless experience in resolving claims-related issues. This position requires excellent communication skills, attention to detail, and a strong focus on accuracy in a business casual environment.
Responsibilities:
• Handle inbound and outbound calls to provide assistance regarding medical claims.
• Inform customers about claim denials and guide them through available payment plan options.
• Collaborate with clients to create solutions that address outstanding claims.
• Maintain detailed and accurate records of client interactions and solutions.
• Deliver exceptional customer service to ensure client satisfaction.
• Communicate effectively with customers, addressing concerns and resolving issues promptly.
• Adhere to company policies and procedures while interacting with clients.
• Work collaboratively with internal teams to address customer inquiries.
• Participate in onboarding and training processes for continuous improvement.
• Demonstrate integrity and empathy in all customer interactions.• Prior experience in a call center or customer service role.
• Strong communication skills, both verbal and written.
• Ability to handle inbound and outbound calls efficiently.
• Familiarity with medical claims or payment solutions is preferred.
• Proficiency in maintaining accurate records and data entry.
• Bilingual candidates are highly desirable.
• Strong problem-solving skills and attention to detail.
• Ability to work effectively in a business casual environment.