Job Description
Job Description
Title: Switchboard Operator
Employment Type: Full-time
Work Hours: Monday through Friday, 8:00 a.m. - 5:00 p.m.
City: Bettendorf
State: Iowa
We care about our employees! We value and respect the talented and committed people that make up our practice. Be a part of an organization that works to make a difference in the lives of its patients by encouraging you to be your best every day.
Position Responsibilities:
We are seeking a friendly, detail-oriented Switchboard Operator to provide excellent patient service and support. In this role, you will be responsible for answering all incoming phone calls professionally and courteously, directing callers to the appropriate individual or department, and providing additional information or instructions as needed. You will quickly and accurately assess the nature of each call and either assist the caller directly or transfer them efficiently. This position also involves attaching lab results, photos, and other medical documents to patients' electronic medical records. ORA holds all our staff members accountable for providing high-level care, maintaining patient confidentiality, and complying with all HIPAA rules and regulations. As a Switchboard Operator, you will play a vital role in providing excellent patient service by ensuring every caller receives prompt, professional, and courteous assistance.
Requirements:
A high school diploma or equivalent is required. Previous switchboard experience in a medical office is preferred. The ideal candidate is proactive and solutions-driven, with a focus on improving the efficiency of switchboard operations. A strong commitment to excellent patient service is essential, along with familiarity with electronic medical record (EMR) systems and basic medical terminology. Candidates must possess excellent interpersonal, verbal, and written communication skills and demonstrate the ability to work effectively both independently and as part of a collaborative team environment.
Benefits:
More information about the benefits offered as part of our employment package with ORA Orthopedics is available here: https://flimp.live/ORAOrthopedicsBenefitSummary. Please note that some benefits are dependent upon the position and employment status held.
ORA Orthopedics is the Quad Cities' largest and most comprehensive orthopedic provider, proudly offering an integrated continuum of orthopedic care that includes orthopedic sub-specialty clinics, walk-in care at our Urgent OrthoCARE clinics, diagnostic imaging, physical therapy, outpatient surgery, and more. For more information on our practice, visit our website at www.qcora.com. Apply to join our team today!
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