Restaurant Director of Operations

Job Description

Job Description

Restaurant Director of Operations

QDOBA Mexican Eats is seeking an energetic and impactful Restaurant Director of Operations for our St. Louis, MO market, who has a passion for flavorful food and a guest-centric culture. The Restaurant Director of Operations will play a key role in providing market level leadership to District and restaurant level Managers including.

This is a highly visible role tasked with consistently delivering guest service excellence, operational effectiveness, and strong revenue results for a market of 30+ restaurants and 5 District Managers

RESTAURANT DIRECTOR OF OPERATIONS KEY DUTIES/RESPONSIBILITIES:

• Focus on your people by creating a culture of high employee retention and full staffing
  • Manage crew member employees in a manner that encourages them to grow with the company and reduce turnover
  • Interview and hire team members
• Train your people with passion and purpose so that they feel empowered and encouraged to unlock their full potential
  • Train, monitor, and reinforce food safety procedures
• Build sales through the Qdoba recipe of delicious food, over the top hospitality, and a sparkling clean restaurant and kitchen
  • Maintain fast, accurate service, provide excellent customer service, and model restaurant hospitality
    Ensure continual improvement of Quality, Service, and Cleanliness
• Be a leader of your business
  • Maximize store sales goals versus budget, including participation in marketing programs
  • Oversee and partner on increasing catering sales
  • Manage food and labor costs
  • Execute company policies and procedures
  • Anticipate and identify problems and initiate appropriate corrective action
• Ensure our leaders and teams are focused on meeting and exceeding guidelines related to food quality and excellence, facility cleanliness, maintenance practices and service procedures
• Attain the financial objectives of the business through effective management of people, product, service and facility processes, including a focus on the revenue and profit components
• Thinks strategically and helps managers to identify trends and implement action plans to improve restaurant sales and profit.
• Performs an active role in promoting the QDOBA restaurant in the local community, including networks with community leaders to establish relationships; participates and represents the Company in community events; keeps informed of local competitor activities.
• Promotes a guest-centric culture and holds District and restaurant managers accountable for continuously improving the guest experience, including: reviews guest experience reports (i.e. Voice Of Guest, guest relations calls), coaches and empowers District and restaurant management to deliver on all aspects of the guest experience including food quality and safety, speed of service, hospitality, problem resolution, cleanliness and order accuracy.
• Provides constructive and actionable feedback; follows-up with leaders to ensure timely and professional resolution of guest complaints and guest issues; contacts guest as needed.
• Conducts high impact visits to the restaurants to observe all areas of operations and evaluate the guest experience.
• Develops relationships with restaurant employees and promotes a work environment of mutual respect; seeks and acts upon employee feedback; addresses employee relations issues and ethics calls; conducts employee investigations and resolves issues.
• Oversees the ongoing training and development of internal and external candidates for management and team leader positions; partners with management to identify development needs and implement development plans; and ensures succession management by leading training sessions and workshops.

QUALIFICATIONS:

• 3+ years of Impactful Restaurant Multi-Unit Leadership experience.
• Requires ability to speak, read, and write effectively in English; excellent interpersonal skills and collaborative management skills.
• Maintains professionalism and optimistic attitude in all situations.
• Is a self-starter who takes initiative and willingly accepts responsibility.
• Good listener, self-motivator and can motivate others.
• Proficient knowledge of personal computers and related software applications (Microsoft Office).
• Demonstrates integrity and ethical behavior.

PHYSICAL REQUIREMENTS:

• Ability to move freely throughout the restaurant; ability to drive a motor vehicle and travel to restaurants and other business locations approximately 85%-90% of time.

BASE SALARY

• Competitive base salary
• Strong and attainable monthly bonus program
• Monthly Expenses and Auto Stipend
• Health Insurance