Operations Manager

Job Description

Job Description

Wagging Tails LLC, a Connecticut-based business of 30 years, is looking for a highly motivated, organized and experienced individual, who is a LEADER, to join our award-winning team and manage CT's premier, award-winning, pet care facilities, located in Newington and Wolcott CT.

We offer dog and cat boarding, cage free boarding, daycare, grooming, DIY dog wash, training, birthday pawties, and canine aquatics -including swim lessons and dock diving, indoor dog park, and retail items.

Operations Manager – Pet Care Facilities
Location: Newington/Wolcott CT
Full-Time | Competitive Salary + Performance Bonus
Do you have a passion for pets and proven success in leading high-
performing teams? We are seeking an experienced Operations Manager to
oversee all aspects of operations at our multi-million-dollar, one-of-a-kind pet
care facilities. This leadership role offers the opportunity to make a meaningful
impact on the lives of pets, pet parents, and the team you lead.

Key Responsibilities:
 Create and lead all operational and administrative functions of the facilities
 Supervise and develop the management team and staff
 Ensure exceptional guest service and satisfaction
 Hire, train, and evaluate team members in alignment with company
policies
 Manage scheduling, performance reviews, and corrective actions
 Oversee payroll, budgets, and operational expenses
 Ensure compliance with safety, sanitation, and HR requirements
 Maintain facility and equipment through preventive maintenance and
repairs
 Communicate regularly with ownership on performance and needs
 Step in to support team members when necessary
Qualifications:
 5+ years of management experience in the pet care, hospitality, or
restaurant industry
 Experience managing operations of $1.5M+ in annual revenue
 Strong leadership and team development skills
 Excellent customer service and communication abilities
 Proficiency in budgeting, P&L analysis, and cost control
 Comfortable working a flexible schedule including weekends and holidays
 Computer proficiency: Word, Excel, Email, Internet
Preferred:
 Currently in an Operations Manager/General Manager (or higher) role
 Associate’s or Bachelor’s degree in Business or related field
 Proven track record of career growth and positive references

Job Description
This position provides an opportunity for the right person to manage all aspects of our
operations.
Scope of this position
 Must have 5+ years’ experience in hospitality or restaurant management or other
relevant sales/management experience.
 Position requires a varied schedule that will include weekends and/or holidays.
Responsibilities and Duties
Directly supervises all company management, indirectly supervises all staff during all
hours operation. Directly accountable for all administration and operations, ensuring
execution of all employee duties to guarantee maximum guest satisfaction and a quality
work environment.
 Responsible for achieving planned profit levels while ensuring maximum guest
satisfaction.
 Plans and analyzes staffing levels, ensuring sufficient development and training for
all employees, including management.
 Plans and analyzes the administration and operations.
 Ensures that all employment activities to include staffing (hire/separation
responsibilities), scheduling, training, and performance reviews are conducted
according to established procedures and in compliance with all legal requirements.
 Approves and recommends salary increases. Oversees and coaches managers
handling of employee relations, including on-the-job coaching, informal
counseling, performance reviews, corrective actions and separations.
 Ensures compliance to productivity and service standards with a sufficient number
of well-trained employees. Establishes standards where none exist.
 Ensures proper management of the facility and equipment through preventive
maintenance, energy conservation, repairs, security measures, and adherence to
safety and sanitation requirements.
 Anticipates, identifies and corrects system breakdowns to achieve guest and
customer satisfaction. Responsible for all communication with regard to system
breakdowns and deficiencies.
 Accountable for accurate financial data to include: payroll, cash and receipts,
productivity, supply costs, security of funds, and operating expenses.
 Required, under certain circumstances, to perform/assist all functions for all
positions.
Required Skills
 Strong leadership presence
 Genuine liking for people with a desire to create a courteous, friendly, professional
work environment.

 Ability to train, motivate and manage employee performance consistently and
fairly, using praise and corrective actions as appropriate.
 Ability to develop management team by delegating day-to-day operations and
coaching assignments
 Strong oral and written communication skills, attention to detail, planning, and
organizational ability, and a “High Touch” customer service attitude.
 Maintain excellent relationships with customers.
 Ability to manage quality services and control expenses, particularly payroll
expenses.
 Strong budget, forecasting, and cost control skills. Ability to produce consistent
profits.
 Understand how day-to-day operations impact P & L
 Flexible enough to adapt to change and skilled enough to manage it.
 Ability to evaluate and improve work flow processes and procedures.
 Planning, analysis, time management skills integrated into management style
 Analytical, solution oriented approach to business and operations problems
 Computer literate with ability to use internet, e-mail, Word and Excel spreadsheets
in a professional setting
Desired Experience and Education
 At least 5 years prior managerial experience at the OM/GM level, managing minimum
$1.5M sales revenue.
 Currently working as OM/GM or higher
 Excellent work history and references with a record of career progression
 Associates or Bachelor’s degree in Business or related area

What We Offer:
 Competitive salary (based on experience)

 Two weeks (80 hours) of accrued paid time off
 Paid holidays
 Health insurance
 401(k) retirement plan
 Positive, team-oriented culture with purpose-driven work

Continuing education within the pet care field. Company growth with the expansion to oversee additional locations.

If you are looking for a meaningful career that will allow you to combine your
love of animals, professional skills, and vibrant personality, please submit your
resume for consideration.

Please answer the following questions:
 What three qualities do you rely on most when communicating with
customers?
 What three qualities do you rely on most when leading a team?
 Please describe how your previous experience has prepared you for this
position.

Company Description30 years in business.
Award winning company
Nationally recognized.

Company Description

30 years in business.\r\nAward winning company \r\nNationally recognized.