Job Description
Job Description
LOCATION: Alamo Heights (Near Headwaters Sanctuary)
SCHEDULE AVAILABLE: Full-Time: Monday, Tuesday, Friday 10:00 AM - 6:00 PM + Saturday and Sunday 7:00 AM - 3:00 PM / Wednesday and Thursday OFF
ABOUT US
Worth Ross Management Company is an award-winning industry leader, and a team of extraordinary people. We have the advantage of recruiting and retaining the best talent in the HOA management industry. Diversity and inclusion are the only paths that allows forward progress and our success as a company stems from that philosophy.
ABOUT THE ROLE
The Valet is responsible to park and retrieve vehicles. The Valet will drive customer vehicles. They will comply with all traffic laws, facility policies and any pedestrian regulations. The Valet will always approach and greet all customers in a friendly and professional way. They will be quick and provide good customer service.
WHAT YOU'LL DO
- Provides excellent customer service to guests; respond to guest inquiries in a courteous manner
- Immediately reports any incidents or claims to GM or AGM
- Communicates effectively and demonstrates good customer service skills to residents, guests, vendors and other staff members.
- Identifies and clarifies the residents’ needs and desires. Answers questions and provides solutions.
- Seeks the way to improve the services that we already provide, or possibly add additional services, by listening to resident comments, observing their usage, and making recommendations to management.
- Maintains resident and guest privacy, and the organization's reputation, by always keeping information confidential.
- Responsible for maintaining a safe and secure work environment for all residents, guests and staff. Follows established safety guidelines and immediately reports all hazardous conditions or equipment safety issues to General Manager.
EDUCATION/EXPERIENCE
High school diploma or equivalent
WHAT YOU NEED TO SUCCEED
- Establishes and maintains effective communication and working relationships with passengers, co-workers, shift coordinators, supervisors, managers, etc.
- Complies with all safety, security, compliance and safety standards and procedures established by the Company, Clients, and regulatory authorities
- Physical demands include the ability to lift 30-50lbs.
- Ability to respond to emergencies promptly.
- Ability to detect auditory and/or visual emergency alarms and respond quickly and appropriately
OUR BENEFITS
- Medical
- Dental
- Vision
- Short term disability (STD)
- Long term disability (LTD)
- Employee assistance program (EAP)
- Identity theft protection
- Pet insurance
- Retirement
- Paid Time Off (PTO)