Job Description
Job Description
Company Overview
Vector is a leading provider of ancillary construction services, delivering comprehensive solutions to support the construction industry. Our services include Traffic Control, CCTV Inspections, Hydro Excavation, and Recruiting & Staffing. We pride ourselves on our commitment to excellence, safety, and sustainability.
Position: Hydro-Vac Dispatcher
Location: Valparaiso, Indiana
Employment Type: Full-Time
Reports To: Superintendent
Overview:
We are seeking a highly organized and proactive Hydro-Vac Dispatcher to coordinate daily operations of hydro-vac trucks and crews. This role is critical to ensuring timely, efficient, and safe service delivery to our clients across various excavation and industrial cleaning projects.
Key Responsibilities:
- Schedule and dispatch hydro-vac units and operators to job sites based on project requirements and availability
- Communicate with field crews, clients, and management to ensure smooth operations and resolve issues
- Monitor job progress and adjust schedules as needed to meet deadlines and customer expectations
- Maintain accurate records of job orders, equipment usage, and crew hours
- Ensure compliance with safety regulations and company policies
- Collaborate with maintenance teams to track equipment status and availability
- Provide exceptional customer service and respond promptly to inquiries or concerns
- Manage JULIE/811 one-call tickets, including initiating dig starts, monitoring ticket status, and processing ticket refreshes as required
Qualifications:
- Proven experience in dispatching, preferably in hydro-vac, construction, or industrial services
- Strong understanding of hydro-vac operations and equipment
- Excellent communication and organizational skills
- Ability to multitask and work under pressure in a fast-paced environment
- Proficiency in dispatch software and Microsoft Office Suite
- Valid driver’s license (Class 5 or equivalent); Class 1 or 3 is an asset
- Experience with JULIE/811 one-call systems and knowledge of excavation notification procedures
Physical & Work Environment:
- Office-based with frequent communication with field crews
- May require occasional site visits
- Fast-paced, dynamic environment with shifting priorities
- Preferred Attributes:
- Detail-oriented with strong problem-solving skills
- Team player with a customer-first mindset
- Familiarity with local geography and traffic patterns
Why Apply?
- Top Industry Pay: $55,000 to $65,000 with regular wage increases and overtime opportunities
- Paid Time Off: 13 days PTO plus 7 paid holidays annually
- Weekly Pay Periods
- Comprehensive Benefits: Medical, Dental, and Vision plans (less than 60-day waiting period for full-time employees)
- 401(k) with Employer Match
This position is subject to Federal Department of Transportation (DOT) drug & alcohol testing regulations as outlined in 49 CFR Part 382 and/or 49 CFR Part 199.
Equal Opportunity Employer, including disabled and veterans.