Account Director

Job Description

Job Description

LOCATION: Our office is located in Minnetonka, MN. Candidates must reside in the Twin Cities area and will be required to be in-office 5 days per week. We do offer a flexible work environment, but this is not a hybrid role.

A job at RAZR is like no other. We are on a mission to Be Relevant - make a meaningful difference in the lives of others. This talented team lives out our values every day. These values have made RAZR what it is for years, and today, they are more important than ever. They keep us connected. They make us a team. They allow us to thrive.

The RAZR Core Values You Live

Be Intentional

• You take action and pursue the ultimate best outcome for RAZR and our clients

• You dig in and understand the details of how the business works

• You run towards and you don’t run away

• You understand that “whatever it takes” is just that

• You have a plan, and you execute it even when you don’t feel like it

Embrace the Attitude of How

• You understand that problems are simply opportunities to solve them

• You view commitments as promises to be kept...regardless

• You can’t stand not knowing, you have an unquenchable thirst to understand why

• You are an active participant, never a spectator

• You are focused on outcomes and not the time it takes to achieve them

Enjoy the Ride

• You are grateful for both life’s challenges and opportunities

• You passionately pursue excellence in everything you do

• You laugh often and don’t take yourself too seriously

• You love change and living in the gray is energizing to you

• You can't wait to get out of bed in the morning & get on with your day

Overview

At RAZR, a Account Director is a leader in a fast-growing organization who will help develop and execute client relationships and strategy to support account growth. The Account Director will act as a primary contact and business liaison between the RAZR client and our internal, cross-functional teams.

The Account Director must gain a deep understanding of RAZR’s technology platform and our clients’ use of it and will lead our clients in their quest for smart, strategic marketing technology services. This leader will ensure outstanding client service by anticipating opportunities, resolving challenges, and proactively responding. While interacting with senior executives, the Account Director at RAZR will be expected to bring creative ideas to help RAZR clients attract, grow, and retain customers.

Responsibilities

• Primary point person for all clients on key RAZR account(s)
• Develop and execute account plans to grow revenue
• Communicate progress, plans, and problems to team and client services leadership, understanding when and how to escalate issues
• Deeply understand RAZR’s Fibonacci technology platform and how our clients are utilizing it.
• Be able to educate our clients and prospects on how RAZR can develop technological solutions to meet their needs
• Understand how to effectively manage client expectations and the team’s ability to meet those expectations
• Work with cross-functional team to deliver on client needs
• Initiate, prepare, and review SOWs for clients
• Accountable for client satisfaction and client retention
• Provide strategic thinking and a broad business perspective to support client business needs

• Utilize expertise in loyalty and channel insights to help develop annual or program-based plans for clients designed to effectively drive conversion, category growth, organic growth, while achieving customer objectives
• Possess a deep understanding of how target consumers behave in different channels and formats and leverage these insights to the benefit of all plans and stakeholders
• Work with account team to determine, author, and implement strategic growth plans, and provide direction to cross-functional teams for support
• Collect marketing campaign results, and work with the account team to present results and develop strategies for future execution
• Obtain and share key category insights with clients and internal teams, ensure that these are included in all relevant project and creative briefs
• Collaborate with internal teams and resources to deliver quarterly and annual business reviews with clients
• Collaborate with internal team to develop thought leadership content to set RAZR apart

• Participate in and lead organic growth and new business pitches as requested by the account team

Qualifications

• 10+ years of experience in client/partner relationship management and revenue generation
• Experience in navigating key decision makers in complex organizational structures
• Expertise in customer relationship management, new business growth and complex project management
• Deep experience in financial services, payments, or loyalty/rewards industries highly preferred
• Ability to work and thrive in a fast-paced environment and learn rapidly
• Excellent organizational, project management, and time management skills
• Ability to collaborate and successfully work with others in a team-oriented environment
• Proven leadership skills with experience in developing, managing, and leading teams
• Emotional maturity, a professional mindset, and the utmost in discretion
• Excellent communication skills, both written and verbal

About Us
RAZR is a fast-growing marketing technology company headquartered in the Twin Cities, and we
count some of the world’s most recognized brands among our clients. Working across a
spectrum of industries including healthcare, medical technology, financial services, and retail, we
help our clients acquire, retain, and grow consumers by leveraging our proprietary technology
platform Fibonacci™. The RAZR approach is rooted in behavioral science and combines strategy,
with visual design to create sustainable behavior change within consumer audiences.

With our Clients, Colleagues, and in our Communities we live our Mission - Be Relevant – “Make
a meaningful difference in the lives of others”. At the foundation of our Culture, you will find the
Core Values of “Be Intentional”, “Embrace the Attitude of How”, and “Enjoy the Ride”, this is a
mindset and a commitment to how we show up every day. The RAZR team is driven and we
pursue the ultimate best outcome for our key constituents. There are no jobs here, just
opportunities to serve and make a material impact in the world.

We are an Equal Opportunity Employer and our employees are individuals with unique strengths,
experiences and backgrounds, who share a passion for improving people's lives.

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