Reverse Logistics Program Manager

Job Description

Job DescriptionAre you obsessed with data, partner success, taking action, and changing the game? If you have a whole lot of hustle and a touch of nerd, come work with Pattern! We want you to use your skills to push one of the fastest-growing companies headquartered in the US to the top of the list.
Pattern accelerates brands on global ecommerce marketplaces leveraging proprietary technology and AI. Utilizing more than 46 trillion data points, sophisticated machine learning and AI models, Pattern optimizes and automates all levers of ecommerce growth for global brands, including advertising, content management, logistics and fulfillment, pricing, forecasting and customer service. Hundreds of global brands depend on Pattern’s ecommerce acceleration platform every day to drive profitable revenue growth across 60+ global marketplaces—including Amazon, Walmart.com, Target.com, eBay, Tmall, TikTok Shop, JD, and Mercado Libre. To learn more, visit pattern.com or email press@pattern.com.
Pattern has been named one of the fastest growing tech companies headquartered in North America by Deloitte and one of best-led companies by Inc. We place employee experience at the center of our business model and have been recognized as one of Newsweek’s Global Most Loved Workplaces®.
We are hiring for a Reverse Logistics Program Manager. As Pattern evolves, the demand for a robust returns and recovery program rapidly increases. This role will play a critical part in strengthening our recovery logistics, will own our non-new sales channels, and optimize our reverse logistics supply chain funnel end-to-end. This is a full-time role and will work a hybrid schedule based in Lehi, UT.What is a day in the life of a Reverse Logistics Program Manager?

• Establish, improve, and own process health across the entire reverse logistics supply chain, and enhance the team’s ability to deliver consistent outcomes for brands and customers
• Handle multiple projects simultaneously, including routing optimization, managing internal WMS systems, tracking analytics to improve efficiencies, and coordinating return to vendor (RTV) processes and projects
• Serve as an analyst for Operations performance, utilizing strong analytical skills
• Build strong partnerships with multiple teams and external support partners to launch new recovery outlets
• Lead and participate in cross-functional collaboration across supply chain, finance, and operations to protect assets, optimize recovery, and advance waste-reduction initiatives
• Engage regularly with key stakeholders to manage recovery projects, address risks, and resolve operational issues
• Harden our reporting and procedure capabilities by identifying blind spots and implementing scalable solutions

What will I need to thrive in this role?

• 3-5 years of of applicable experience, Reverse Logistics experience a plus
• Bachelor’s degree - Supply Chain Management, Finance, Mathematics a plus
• Ability to build processes from the ground up, being scrappy and self-sufficient where needed
• Accountability and a strong drive to proactively chase opportunities and improvements
• Elite communication skills and the ability to break down and explain complex issues to internal and external stakeholders
• Strong analytical and data management skills, SQL a plus
• Ability to gather, analyze, and make conclusions from often fragmented data
• A high degree of self management and planning to set goals, create inventive KPIs, and the objectives to achieve them
• Comfort working cross-functionally across many departments and disciplines
• Continuous improvement, or quantifiable improvement results in throughput and recovery

What does high performance look like?

• Proactive identification of opportunities, as well as potential issues and their resolution
• Consistent creation of new processes, and continuous improvement of existing processes
• Consistent contribution to the enhancement of reporting structures
• Effective communication and collaboration with internal and external stakeholders

What is my potential for career growth?

• As a Reverse Logistics Program Manager on the Operations team, you'll have the opportunity to lay the foundation for excellence for reverse logistics for Pattern. This role will rapidly grow and evolve as we continue to expand this segment of our business. Plenty of opportunity exists to take on more complex responsibilities and tackle new challenges for the organization.

What does success look like in the first 30, 60, 90 days?

• In the first 30 days, you'll familiarize yourself with our reverse logistics needs, data structures, and the needs of various stakeholders, including Finance, Warehouse Operations, and external partners.
• By day 60, you'll actively engage in addressing inquiries and troubleshooting, utilizing your knowledge to provide accurate answers
• Within the first 90 days, you'll start building the foundation for the role, contributing to streamlining processes and improving operational recovery

What is the team like?

• You will report to the Director of Reverse Logistics Supply Chain and work closely with the rest of the Reverse Logistics team, collaborating to provide solutions to operational challenges. You'll also interact with the Brand Management team, Finance team, Accounting team, Operations team, and Product Management team, leveraging their various expertise in data and processes.

• This team is data driven and results oriented. You will collaborate regularly with members of your team to implement actionable solutions. Ideas and input are encouraged from all members.

Sounds great! What’s the company culture?

• We are looking for individuals who are:
• Game Changers- A game changer is someone who looks at problems with an open mind and shares new ideas with team members, regularly reassesses existing plans and attaches a realistic timeline to goals, makes profitable, productive, and innovative contributions, and actively pursues improvements to Pattern’s processes and outcomes.
• Data Fanatics- A data fanatic is someone who recognizes problems and seeks to understand them through data, draws unbiased conclusions based on data that lead to actionable solutions, and continues to track the effects of the solutions using data.
• Partner Obsessed- An individual who is partner obsessed clearly explains the status of projects to partners and relies on constructive feedback, actively listens to partner’s expectations, and delivers results that exceed them, prioritizes the needs of your partners, and takes the time to create a personable experience for those interacting with Pattern.
• Team of Doers- Someone who is a part of a team of doers uplifts team members and recognizes their specific contributions, takes initiative to help in any circumstance, actively contributes to supporting improvements, and holds themselves accountable to the team as well as to partners.

What is the hiring process?

• Initial phone interview with Pattern’s talent acquisition team
• Video interview with a hiring manager
• Onsite interview with a panel of department leaders
• Professional reference checks
• Executive review
• Offer

How can I stand out as an applicant?

• Discuss professional accomplishments with specific data to quantify examples
• Provide insights on how you can add value and be the best addition to the team
• Focus on mentioning how you would be partner obsessed at Pattern
• Share experience on any side projects related to data and analytics

Why should I work at Pattern?
Pattern offers big opportunities to make a difference in the ecommerce industry! We are a company full of talented people that evolves quickly and often. We set big goals, work tirelessly to achieve them, and we love our Pattern community. We also believe in having fun and balancing our lives, so we offer awesome benefits that include:
- Unlimited PTO- Paid Holidays- Onsite Fitness Center- Company Paid Life Insurance- Casual Dress Code- Competitive Pay- Health, Vision, and Dental Insurance- 401(k) match. Pattern matches 100% of the first 3% in eligible compensation deferred and 50% of the next 2% in eligible compensation deferred.
Pattern provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability, status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.