Job Description
Job Description
Summary
The Outbound Specialist plays a critical role in supporting Langham’s goals of exceptional customer service, accuracy, and operational efficiency by ensuring the timely and precise execution of outbound orders. This position is responsible for managing priority shipments, resolving unit of measurement (UOM) discrepancies, and addressing outbound order issues that may impact shipping accuracy or timelines. The Specialist works cross-functionally with outbound, inventory, and quality teams to troubleshoot and resolve order-related challenges, ensure compliance with customer requirements, and maintain workflow continuity. This role requires strong attention to detail, problem-solving skills, and the ability to prioritize urgent tasks in a fast-paced warehouse environment.
Represent Langham Logistics:
- Provide courteous, professional service to both internal and external customers.
- Present a positive image of Langham.
- Demonstrate Langham’s Core Values of Teamwork, Accountability, Integrity, Work Ethic, Communication, Creativity, Respect and Listening
Evaluation of performance
Performance will be evaluated based on meeting the requirements of the job description; meeting performance metrics and other quality indicators established for this position; working according to
specifications, policies, and standards established by Langham; working effectively in a team environment; and providing a high level of internal and external customer service.
Performance metrics
Performance metrics for this position will be established annually based on: Timeliness of reports, input accuracy, response time to calls, absenteeism
Key Outcomes Expected
- Work alongside OB (specifically LTL) department to generate shipping invoices and any additional documents that are needed for transportation
- Gather freight details prior to carrier coordination and departure (pallet count estimates, weights, etc.)
- Act as liaison between Outbound, LTL, and Dispatch team to ensure freight is accurate and compliant for transportation Communicate frequently with carriers and customers on pick up needs (request time, trailer type, required documents)
- Able to navigate WMS/Oracle to generate necessary information needed for documentation/invoicing
- Start, follow up, and finish the sharing of shipping documents
- Provide high level of customer service in the event a specific document/invoice is requested
- Monitor progress of warehouse processing to meet carrier pick up times and confirm freight is prepared for departure
- Ability to multi-task to process multiple shipments at once
Critical Skills, Knowledge and Behaviors
- Demonstrates effective verbal, written, and interpersonal skills. Can effectively communicate with a variety of individuals with diverse backgrounds and roles (customers, carriers, vendors, employees).
- Demonstrates customer service orientation with a high level of attention to detail and accuracy.
- Able to read, interpret, and use forms and other visual instructions in order to perform required work.
- Ability to work with a strong sense of urgency
- Proactive in anticipating and alerting others to problems with projects or processes.
- Takes initiative and needs little supervision.
- Able to prioritize, organize tasks and time, and follow up. Performs responsibilities efficiently and timely; able to juggle multiple requests and meet multiple deadlines.
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Critical skills, knowledge, and behaviors (con’t)
- Able to think logically and analytically in solving problems.
- Works well in a team environment and as part of a team.
- Proficient in basic computer skills, i.e. Microsoft Word, Excel, Internet usage (e-mail).
- Demonstrates proficiency Microsoft Office (Outlook specifically) as consistent email communication is necessary
Experience, education, degrees, licenses
- H.S. diploma or GED required.
- Prefer at least 1-2 years’ of warehouse customer service/call center experience.
- Must have 1-2 years’ of working knowledge of WMS/Oracle
Physical
demands
Must be able to work proficiently with computers and other office equipment
Work Environment
Work is performed primarily in a warehouse environment with varying temperatures, with some work completed in an office environment.
Disclaimer
This job description is not intended to be all-inclusive. This position may be required to perform other
related duties assigned to meet the ongoing needs of the organization. Langham reserves the right to modify job responsibilities and expectations as business demands evolve.