Job Description
Job Description
Teller – Buffalo Gap
Job Overview
We are seeking a detail-oriented and customer-focused individual to join our team as a Bank Teller. The ideal candidate will be responsible for providing an exceptional customer experience while efficiently processing various financial transactions.
Essential Duties and Responsibilities: To perform this job successfully, an individual must be able to perform the following satisfactorily; other duties may be assigned. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
- Assist customers in person or over the phone to maintenance checking, savings, certificate of deposits, and IRA accounts, including but not limited to account changes, stop payments, address changes, check orders, wire form intake, and online banking assistance.
- Process cash and check deposit transactions, loan payments, cashier’s checks, credit card advances, card and account transaction disputes, and cash disbursements.
- Evaluate checks to verify endorsements, dates, identification of persons receiving payments, bank names, and overall acceptability of the documents.
- Enters transactions in the bank’s recordkeeping system, recording all transactions and producing customer receipts. Maintains and balances all monies in cash drawers at the end of shifts.
- Maintains a work area that ensures the safety of all negotiable instruments and confidential records.
- Answer all accounts- and banking-related inquiries in person and over the phone.
- Build and maintain customer relations by providing high-quality services.
- Performs other related duties as assigned.
Supervisory Responsibilities: This job has no supervisory responsibilities.
Competencies: To perform the job successfully, an individual should demonstrate the following.
· Customer Service - Displays courtesy and sensitivity. Manages difficult or emotional customer situations. Meets commitments. Responds promptly to customer needs. Solicits customer feedback to improve service.
· Adaptability- Adapts to changes in the work environment. Changes approach or method to best fit the situation. Manages competing demands. Accepts criticism and feedback.
· Communications - Exhibits good listening and comprehension. Expresses ideas and thoughts clearly, verbally and in written form. Keeps others adequately informed. Selects and uses appropriate communication methods.
· Cooperation - Displays positive outlook and pleasant manner. Establishes and maintains effective relationships. Exhibits tact and consideration. Offers assistance and support to co-workers. Works actively to resolve conflicts. Works cooperatively in group situations.
· Dependability - Commits to doing the best job possible. Follows instruction. Keeps commitments. Meets attendance and punctuality guidelines. Responds to requests for service and assistance. Takes responsibility for own actions.
· Problem Solving - Develops alternative solutions. Gathers and analyzes information skillfully. Identifies problems in a timely manner. Resolves problems in early stages. Works well in group problem solving situations.
Qualifications: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Education/Experience: High school diploma or general education degree (GED); or one to three months related experience and/or training; or equivalent combination of education and experience.
Language Ability: Read and comprehend simple instructions, short correspondence and memos. Write simple correspondence. Effectively present information in one-on-one and small group situations to customers, clients and other employees.
Mathematical Ability: Add, subtract, multiply and divide in all units of measure, using whole numbers, common fractions and decimals. Compute rate, ratio and percent, and draw and interpret bar graphs.
Reasoning Ability: Apply common sense understanding to carry out detailed but uninvolved written or oral instructions. Deal with problems involving a few concrete variables in standardized situations.
Computer Skills:
· Microsoft Office Suite
Job Type: Full Time
Expected hours: 40 hours per week
Physical Setting:
- Office
Schedule:
- Monday to Friday as agreed
Experience:
- Cash handling: 1 year (Preferred)
- Banking: 1 year (Preferred)
- Customer service: 1 year (Preferred)
Ability to Commute:
- Buffalo Gap, TX 79508 (Required)
OR
Ability to Relocate:
- Buffalo Gap, TX 79508: Relocate before starting work (Required)
Work Location: In person