Job Description
Job Description
Who YOU Are
The Client Care Manager provides exceptional customer service to all clients through consistent communication and relationship building. This individual may exhibit some drive and desire to influence; however, the overriding marker of their behavior is persistence and stability. The Client Care Manager is an individual who relishes the opportunity to keep clients on track to hit their goals by managing systems and keeping in touch with clients. They are deeply committed to completing tasks the right way and can stay calm among all the whirlwinds and urgent matters.
Reasons Not to Apply:
- You get overwhelmed by a long to-do list and believe interruptions are a huge nuisance
- You don’t get any joy from talking with and helping people (you’d rather work alone on a task)
- You aren’t comfortable handling difficult conversations with clients or team members
- You’re the one freaking out when something doesn’t go as planned
- You frequently need to borrow a pen during meetings
- You hate handling things on the phone
Compensation:
$60,000 - $85,000 per year
Responsibilities:
Still, reading? Okay, here is what you’ll be doing:
- Manage the client experience from the agreement signed to the close of the contract or lease through excellent customer service and executing our detailed checklist
- Perform market analysis on rental comparisons to determine rental price points and communicate pricing with the property owner
- Manage the leasing process, including, but not limited to, determining rental price increases, communicating with the property owner, screening tenants, and executing new leases
- Responsible for managing the eviction process when needed
- Oversee small rehab work at individual properties
- Responsible for maintaining good relationships with vendor partners and sourcing new vendor partners when needed
- Tackle minimal tech support - be the problem solver for technology in the office
- Process all sale contracts to closing
- Manage all new seller clients, getting them ready to go on the market
- Keep office, supplies, and files organized - setting the stage for smooth daily operations
- Plan and execute client events to drive more business
- Be the first point of contact in handling customer inquiries or complaints
- Ensure that all post-closing disbursements, filing, and procedures take place
- Ensure accurate and timely client data in the company’s CRM system
- Marketing occupied and vacant rental properties for lease
- Manage all aspects of the rent collection process and property bills
- Handle all repair and maintenance requests from tenants
Qualifications:
- Customer service or real estate sales background preferred
- Basic understanding of MS Office
- Enjoys meeting people and takes pride in providing excellent customer service
- Demonstrable skills in negotiation and selling
- Flexibility in schedule to include working both evenings and weekends
Knowledge/Skills
- Strong written and verbal communication skills
- Exceptional organizational and project management abilities
- Pushes for solutions
- Concerned about doing things the right way
- Calm under pressure
- Learning-based
- Service-based attitude
- College Graduate
- 1 – 3 years of customer service and/or management experience
- 3 – 5 years of administrative experience in a fast-paced environment
- Willing to get a Real Estate License
What You Earn
Compensation range is $60,000 - $85,000
Compensation
- Base Salary + Bonus opportunities
- Profit Share eligibility.
About Company
The mission of the FYKES Realty Group is to create flourishing in our industry, community, and families we serve. We achieve this by providing a 10+ customer service experience for each client we work with.
The knowledge we’ve gained through years of working in the local market empowers us to provide clients with the advice they need to make informed decisions. Whether it’s selling a home, searching for a home, or managing a property, each member of the FYKES Realty Group is an experienced real estate professional who applies their expert skills to each step of the process to help each client achieve an outstanding result. We have a high accountability culture. We value and cultivate the whole person, not just the professional side of our team members. We are leaders who work with a high level of integrity, a growth mindset, and a generous heart. We take our work seriously…but not ourselves!