Job Description
Job Description
Handle customer service calls, schedule appointments, dispatch technicians for repairs or services.
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Receiving and Recording Calls:
Answering emergency and non-emergency calls, documenting call details, and prioritizing calls based on urgency.
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Dispatching Personnel and Resources:
Assigning personnel, vehicles, or equipment to specific locations based on requests or needs.
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Monitoring and Coordinating Operations:
Tracking the status of technicians, managing schedules, and coordinating calls to ensure efficient operations.
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Problem Solving and Escalation:
Addressing problems, resolving issues, and escalating situations to appropriate personnel when necessary.
Company DescriptionOur team of experts provide HVAC and Electrical repair, installation, and maintenance for home owners and commercial properties.
Company Description
Our team of experts provide HVAC and Electrical repair, installation, and maintenance for home owners and commercial properties.