Operations Clerk

Job Description

Job Description

Operations / Office Clerk

Job Description

The Operations / Office Clerk provides essential administrative and mailroom support in a fast-paced office environment. This role ensures smooth day-to-day operations by managing incoming and outgoing mail, maintaining organized records and filing systems, coordinating office supplies, and supporting departmental projects and communications. The position offers an excellent entry point into the organization and a gateway to explore future growth opportunities.

Responsibilities

• Uphold and reflect the organization’s mission, values, and vision in all daily activities and interactions.
• Ensure compliance with internal policies, regulatory standards, and credentialing requirements in all assigned tasks.
• Manage incoming mail, including U.S. postal and interdepartmental mail, by sorting, stamping, logging, and distributing items accurately and on time.
• Handle outgoing mail and packages, ensuring proper preparation, documentation, and routing.
• Provide comprehensive administrative support by drafting, editing, and formatting reports, presentations, and written communications with attention to grammar, accuracy, and clarity.
• Maintain organized filing systems and reference materials, ensuring documents are easy to retrieve and properly archived.
• Develop and update internal forms to support departmental processes and improve workflow efficiency.
• Compile and prepare weekly and monthly data reports as requested, ensuring accuracy and completeness.
• Coordinate calendars and assist with scheduling, helping to maintain project timelines and departmental documentation.
• Oversee office supply inventory by monitoring stock levels, placing weekly online orders, verifying deliveries, and distributing materials to designated areas.
• Keep shared office spaces, such as supply rooms and common areas, tidy, well-stocked, and organized.
• Liaise with cleaning vendors or facilities contacts to help maintain a safe, clean, and orderly work environment.
• Operate and maintain office equipment such as copiers, scanners, and fax machines, and perform related tasks such as copying, scanning, and filing documents.
• Respond to information requests and inquiries with professionalism, accuracy, and efficiency.
• Contribute to both independent and team-based projects, taking ownership of assigned tasks and supporting colleagues as needed.
• Support and, when appropriate, lead initiatives or special assignments that enhance office operations and service delivery.
• Provide backup support for reception duties, including greeting visitors, answering phones, and directing inquiries appropriately.
• Provide backup support for the facilities inbox and other designated administrative areas as needed.
• Assist with special projects and additional duties as assigned to support operations, mailroom, and general clerical functions.

Essential Skills

• At least four years of experience in an administrative support role or fast-paced office setting.
• Demonstrated experience managing incoming and outgoing mail and packages in an office or mailroom environment.
• Strong clerical skills, including filing, scanning, record keeping, and processing paperwork accurately and efficiently.
• Proficiency with Microsoft Office applications, including Word, Excel, and Microsoft Teams.
• Ability to operate standard office equipment such as copiers, scanners, and fax machines.
• Strong organizational skills with the ability to maintain orderly filing systems and manage multiple tasks simultaneously.
• Excellent written and verbal communication skills, with attention to grammar, formatting, and detail.
• Customer service skills and a professional demeanor when responding to internal and external requests.
• High School Diploma or equivalent.

Additional Skills & Qualifications

• Two or more years of experience in the insurance industry preferred.
• Knowledge of insurance principles, claims, or applications is a plus.
• Previous customer service experience is a plus.
• Experience in front office, reception, or secretarial roles is beneficial.
• Background in operations or administration is advantageous.
• Ability to work both independently and collaboratively within a team.
• Interest in professional growth and exploring future opportunities within the organization.

Work Environment

This is a full-time, onsite position in a professional office environment, working five days per week. The standard schedule is either 8:00 a.m. to 4:30 p.m. or 8:30 a.m. to 5:00 p.m., with a 30-minute unpaid lunch break. The role is based in a traditional office setting that includes shared spaces, mailroom areas, and common supply rooms. You will regularly use computers, Microsoft Office applications, copiers, scanners, fax machines, and other standard office equipment. The environment is fast-paced and collaborative, with a focus on maintaining clean, organized, and well-stocked work areas. This position serves as an entry point into the organization and provides opportunities for growth and advancement over time.

Job Type & Location

This is a Contract to Hire position based out of Menasha, WI.

Pay and Benefits

The pay range for this position is $18.50 - $19.25/hr.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:
• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave)

Workplace Type

This is a fully onsite position in Menasha,WI.

Application Deadline

This position is anticipated to close on Apr 30, 2026.

About Aston Carter:

Aston Carter provides world-class corporate talent solutions to thousands of clients across the globe. Specialized in accounting, finance, human resources, talent acquisition, procurement, supply chain and select administrative professions, we extend the capabilities of industry-leading companies. We draw on our deep recruiting expertise and expansive network to meet the evolving needs of our clients and talent community with agility and excellence. With offices across the U.S., Canada, Asia Pacific and Europe, Aston Carter serves many of the Fortune 500. We are proud to be a ClearlyRated Best of Staffing® double diamond winner for both client and talent service.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please email astoncarteraccommodation@astoncarter.com for other accommodation options.