Job Description
Job Description: Jr. Litify Support Specialist
Position Type: Contract-to-Hire
Location: Rocky Point, Tampa, FL (Remote considered for strong Litify-experienced candidates)
Overview
We are seeking a motivated Jr. Litify Support Specialist to support the ongoing maintenance, accuracy, and optimization of our Litify case management system. This role is responsible for updating client reporting guidelines, ensuring automated tasks run correctly, and assisting with general system data entry and support needs. The ideal candidate is detail-oriented, organized, and comfortable working in a fast-paced environment.
Key Responsibilities
- Review and monitor client reporting guidelines to ensure Litify reflects accurate compliance requirements
- Update client abstracts according to updated reporting standards
- Develop, maintain, and troubleshoot automated Litify tasks to support continuous system improvement
- Conduct routine system audits to confirm updates are functioning as intended
- Collaborate with the billing rates team to ensure updates and automation align with workflows
- Maintain thorough documentation of updates, changes, and processes
- Provide data entry support and assist with Litify system updates as needed
- Support Help Desk functions by addressing lower-level Litify inquiries
- Assist with special projects and assignments as requested
Qualifications
- High school diploma required; bachelor’s degree in a related field preferred
- Minimum 3 years of experience in legal billing, process automation, or similar support-focused roles
- Proficiency with Microsoft Office and SaaS-based tools
- Litify experience strongly preferred
- Strong attention to detail and high level of accuracy
- Ability to multitask, prioritize assignments, and meet tight deadlines
- Comfortable working in a dynamic, fast-paced environment
- Adaptable to shifting priorities and business needs
Ideal Candidate Traits
- Personable, positive, and team-oriented
- Approachable and respectful
- Highly accountable and takes ownership of work