Job Description
Job DescriptionWho We Are
Oncourse Home Solutions (OHS) is a people-centric, $500M organization that is owned by private equity firm, Apax Partners operating under the brands American Water Resources, Pivotal Home Solutions and American Home Solutions. We do what is right for our people so they can do their best when serving our 1.8+ million customers across the U.S. Our mission is to create lasting value for our customers and our partners by helping homeowners navigate the unexpected, reduce costs, and make homeownership enjoyable for all. Our vision is to make our products and services accessible to our customers and our partners by becoming the most trusted and reliable home solutions organization in the market. We are committed to fostering an environment that embraces diversity in all forms, where our employees, customers and partners feel valued, respected, and supported.
As a US-based warranty provider, we provide expertise in safety and homecare to our customers. Our integrated solutions meet customer needs both inside and outside the home. Inside the home we protect critical aspects of home function such as plumbing, heating and cooling, appliances, power surges, hot water heater, and interior electrical. Outside the home we provide protection for critical lines (water, gas, wells, sewers, electric and septic). We primarily go to market B2B2C, partnering mostly with water/gas/electric utilities and municipalities to offer our product leveraging their brand for marketing and often adding our subscription fee to the water/gas/electric bill itself. When our customers need help with home maintenance, repair, or coverage, OHS is there. This is what it means to be an ‘Oncourse SUPER’—Successful, United, Progressive, Empathetic, Reliable. SUPERs get it done. We sweat homeownership so our customers and partners don’t have to.
As an equal opportunity employer, our employment decisions are based on business needs, job requirements and individual qualifications without regard to race, color, religion, age, sex (including pregnancy), sexual orientation, gender identity, national origin, ancestry, marital status, parental status, mental or physical disability, military or veteran status, or any other basis protected by federal, state, or local law. Oncourse Home Solutions is committed to recruiting and retaining talented applicants and to providing all employees with a workplace free from discrimination and/or harassment.
Position Summary
Reporting to the Services Manager, the Dispatcher will provide dedicated support via effective and efficient scheduling/routing to our technicians and plumbers. This is an exceptional opportunity to expand your knowledge of our industry and continue your career growth trajectory.
Located at our office in Naperville, our office environment is a key driver of our company culture and employee experience, so a regular in-office schedule is required (5 days per week and rotated Saturdays are work-from-home). Hourly schedule is 10:30am - 7pm CST (preferred) or 8am - 4:30pm CST.
Responsibilities include but are not limited to:
- Managing day-to-day technician workload and scheduling installs.
- Identifying, prioritizing, and dispatching emergency work in a timely and accurate manner.
- Review and verify next-day, week, and month routing, to ensure workload is at 100% capacity.
- Create and maintain a positive customer service experience while proactively optimizing operation.
We’re Excited If This Is You
Experience and Qualifications for the Role
- 3-5 years of dispatching experience with a Field Operations focus.
- 3-5 years of experience in a dispatching role with HVAC knowledge.
- Knowledge of trade services which may include HVAC, Appliance, Plumbing, and Electrical.
Computer Skills Needed to Perform the Job
- Proficiency in Microsoft and Google Suites.
- Knowledge of Oracle Field service. (Preferred)
Education
-
High School Diploma, GED, or equivalent work experience.
Certificates, Licenses, Registrations
- N/A.
We offer a compelling total rewards package that includes a competitive base salary and comprehensive benefits to support your total wellbeing. The hourly rate range for this position is $16.83 - $26.44 USD per hour. The specific pay offered will depend on qualifications, experience, education and skill set. The compensation offered may also include an annual performance-based bonus, sales incentive plan or commission target.
Our benefits include, but are not limited to, healthcare, life insurance, paid time off, retirement, commuter benefits, and education reimbursement. Exact compensation may vary based on skills, experience, and location.
Join our SUPER Team and Enjoy Amazing Benefits!
- Competitive Compensation: We value your hard work and are proud of our competitive pay for performance philosophy.
- Comprehensive Health Coverage: Medical, dental, and vision insurance options, plus paid short-term and long-term disability coverage.
- 401(k) Plan with 4% Company Match: Secure your future with our robust retirement plan.
- Generous Paid Time Off: Take the time you need to recharge and relax.
- Education Assistance Program: Invest in your growth and development with our support.
- FSA/HSA Options: Flexible spending and health savings accounts to manage your transportation and dependent care expenses.
- Employee Wellness: Access to EAP, health, legal, and financial resources to support your overall well-being.
- Vibrant Company Culture: Monthly Townhalls, employee recognition programs, and Employee Business Resource Groups (EBRGs) to keep you engaged and connected.
Competencies
Directing Others - Is good at establishing clear directions; sets stretching objectives; distributes the workload appropriately; lays out work in a well-planned and organized manner; maintains two-way dialogue with others on work and results; brings out the best in people; is a clear communicator.
Action Oriented - Enjoys working hard; is action oriented and full of energy for the things that he/she sees as challenging; not fearful of acting with a minimum of planning; seizes more opportunities than others.
Listening - Practices attentive and active listening; has the patience to hear people out; can accurately restate the opinions of others even when he/she disagrees.
Written Communications - Can write clearly and succinctly in a variety of communication settings and styles; can get messages across that have the desired effect.
Perseverance - Pursues everything with energy, drive, and a need to finish; seldom gives up after finishing, especially in the face of resistance or setbacks.
Time Management - Uses his/her time effectively and efficiently; values time; concentrates his/her efforts on the more important priorities; gets more done in less time than others; can attend to a broader range of activities.
Self-Development - Is personally committed to and actively works to continuously improve him/herself; understands that different situations and levels may call for different skills and approaches; works to deploy strengths; works on compensating for weakness and limits.
No external recruiter or agency calls/communication will be accepted. Qualified candidates should apply online.