Job Description
Job DescriptionABOUT HARVEST HILL BEVERAGE COMPANY
Harvest Hill Beverage Company is one of the nation’s largest independent branded beverage producers, delivering consistent annual revenue growth, with sales of over $1 billion. The company was formed in June 2014 with the acquisition of Juicy Juice and further expanded with 3 subsequent acquisitions which were consolidated into one company in May 2017. Our portfolio of iconic brands includes SunnyD®, Juicy Juice®, Little HUG®, Daily’s Cocktails®, among many other specialty brands. We manufacture, market, and distribute across multi-channels including Grocery, Mass Merchandisers, Warehouse Clubs, Convenience, Foodservice, and Liquor Distributors.
Harvest Hill was recently acquired by Castillo Hermanos, a family-owned company and a leader in the Central American and Caribbean consumer market. The acquisition incorporates leading, scalable and complementary brands into the Castillo Hermanos beverage portfolio, giving it immediate access to main US retail outlets. The deal also facilitates the distribution of Castillo Hermanos’s brands, meeting nostalgia-driven demand from US Hispanic consumers.
Harvest Hill is headquartered in Stamford, CT with a nationwide network of manufacturing and distribution facilities, employing over 1,000 employees in the United States.
POSITION SUMMARY:
The Customer Service Representative is responsible for delivering exceptional service to both internal and external customers by leveraging strong communication skills, accurate order processing, and in-depth knowledge of the Company’s products, systems, and policies. The ideal candidate is proactive, solutions-oriented, and thrives in a fast-paced, customer-focused environment.
KEY RESPONSIBILITIES:
- Process customer orders accurately and efficiently using EDI and/or similar automated systems, as well as manual order entry, including order changes, returns, and invoicing, in accordance with established departmental policies and procedures
- Respond to incoming customer inquiries regarding order status, product availability, delivery timelines, and general product knowledge in a timely and professional manner
- Investigate and resolve customer complaints by identifying root causes, proposing and implementing appropriate solutions, expediting corrections or adjustments as needed, and following up to ensure full resolution and customer satisfaction
- Enter, maintain, and update order routing and shipping information across multiple internal systems, customer portals, and transportation management systems
- Collaborate closely with the Credit Department to research and resolve disputed invoices, credits, and account discrepancies
- Reconcile order and shipment activity to ensure accuracy between customer orders, shipping documentation, and invoicing
- Provide timely feedback to internal teams regarding service issues, recurring customer concerns, process inefficiencies, or system challenges
- Maintain accurate and complete customer records and documentation in accordance with company standards
- Support cross-functional teams (Sales, Logistics, Operations, and Finance) to ensure seamless order fulfillment and customer satisfaction
- Adhere to all company policies, procedures, and compliance requirements while demonstrating professionalism and discretion at all times
QUALIFICATIONS & EXPERIENCE:
- High school diploma or equivalent required; associate’s or bachelor’s degree preferred
- Preference for 2+ years of experience in a customer service, order management, or customer support role, preferably in a manufacturing, distribution, or supply chain environment
- Hands-on experience with EDI systems or similar order processing platforms strongly preferred
- Familiarity with order-to-cash processes, including order entry, invoicing, credits, returns, and shipment reconciliation
- Experience working with ERP systems, customer portals, and transportation or logistics systems is a plus
REQUIRED SKILLS & COMPETENCIES:
- Strong customer service mindset with the ability to remain professional and calm in challenging situations
- Excellent verbal and written communication skills
- High level of accuracy and attention to detail
- Strong problem-solving and analytical abilities
- Ability to manage multiple priorities and meet deadlines in a fast-paced environment
- Proficient with Microsoft Office applications (Outlook, Excel, Word)
- Ability to work both independently and collaboratively within a team
- Strong organizational and time-management skills
JOB LOCATION: This position is full-time, office-based in Stamford, CT (5 days/week).
Applicants must be legally authorized to work in the United States. We are unable to sponsor or assume sponsorship of employment visas at this time.