Job Description
Job DescriptionDescription:
Basic Function: The Customer Service Specialist is responsible for providing exceptional service and support to our customers and sales representatives. This role requires a proactive, customer-focused individual with strong communication and problem-solving skills. The Specialist serves as a liaison between customers, sales, and operations to ensure a seamless and positive customer experience across all business segments.
Responsibilities and Duties:
- Serve as a primary point of contact for customer inquiries via phone and email.
- Receive, enter, and manage customer orders in accordance with company policies and procedures.
- Provide accurate order status updates, shipping details, and follow-up communication to customers and sales representatives.
- Process and manage change orders affecting existing customer orders.
- Collaborate closely with internal departments—including Sales, Operations, and Shipping—to ensure alignment and timely resolution of customer needs.
- Generate, update, and maintain departmental reports as required.
- Identify and communicate opportunities for process improvement and contribute to continuous improvement initiatives.
- Ensure compliance with all departmental policies, procedures, and quality standards.
- Uphold company values by supporting our three organizational pillars: Customer Driven, People & Culture, and Operational Excellence.
- Perform other duties as assigned.
Requirements:
Qualifications and Required Skills:
• High School Diploma required; Associate’s Degree preferred.
• Minimum of 3 years’ experience in a customer service role; manufacturing environment experience a plus.
• Strong process orientation with a proactive, customer-first mindset.
• Proficiency in Microsoft Office Suite; advanced Excel skills preferred.
• Excellent mathematical and analytical skills.
• Clear and professional communication skills, both written and verbal.
• Demonstrated ability to learn and utilize online systems effectively.
• Strong organizational and follow-up skills, with the ability to thrive in a fast-paced, team-oriented environment.