Job Description
Job Description
Note: This position will be on-site at our corporate office in Franklin, TN.
POSITION SUMMARY:
The Fan Relations Coordinator is a vital member of the Marketing team, responsible for supporting initiatives that strengthen our connection with fans and our communities. This role works with the Fan Relations Manager to assist in fan recovery efforts (TUAUs) and helps the field marketing team execute grassroots and community-based marketing promotions. The ideal candidate is energetic, driven, innovative and sees opportunities in every challenge – their passion is for delivering exceptional fan engagement and looking for moments to celebrate and differentiate Fourteen Foods from other brands in QSR.
DUTIES & RESPONSIBILITIES
Fan Engagement & Support:
· Act as a brand ambassador by providing thoughtful, timely responses to fans (via digital, social, email, and phone).
· Provide proactive communication and insight to Fan Relations Manager and Operations leadership to assist our teams in resolving fan complaints
· Recognize and act upon opportunities not just to recover fans, but to celebrate and surprise them in meaningful ways that foster a deeper brand loyalty.
Field Marketing & Community Support:
· Support the field marketing team with the execution of local marketing and community promotions.
· Manage and track donation, sponsorship and fundraising requests and deliverables through the Donation Scout platform.
· Assist in fan engagement strategies, including timely communication with individuals and organizations seeking partnerships.
· Collaborate with Fan Relations Manager and Field Marketing Managers to deliver consistent and impactful fan relations interactions.
· Contribute ideas to elevate fan relations and community engagement based on trends, feedback (internal and external) and goals.
Data & Reporting:
· Assist in maintaining accurate and detailed records of fan interactions, outreach, and resolutions.
QUALIFICATIONS & REQUIREMENTS
· Experience in customer service, fan experience or fan engagement with a track record of delighting fans and exceeding their expectations
· Passion for delighting fans and finding new ways to create extraordinary fan experiences.
· Organized, detail-oriented and able to manage multiple priorities in a fast-paced environment.
· Exceptional written and verbal communication skills
· Ability to multitask, prioritize, and manage time effectively
· Working knowledge of computers and Microsoft Office products with the ability to quickly learn specific software and reporting (ie Donation Scout and Jot Forms)
· 40+ hours per week, occasional night and weekend hours will be required