Job Description
Job Description
Account Coordinator – Manufacturing Customer Service
Location: Houston, TX 77058 (Clear Lake area)
Type: Full-Time, Onsite
About the Company:
Our client is a global leader in the catalyst processing industry, serving refineries, gas processing facilities, petrochemical, and chemical plants worldwide. They provide services including catalyst regeneration/reactivation, pre-activation of fresh hydroprocessing catalysts, inventory management, and waste management.
About the Role:
We are seeking a detail-oriented and customer-focused Account Coordinator to join our client’s team. This role is the primary liaison between customers, sales, production, engineering, logistics, and warehouse teams. You’ll manage the full order lifecycle — from quoting and order entry through production scheduling, shipping, and invoicing.
The ideal candidate has 2–3 years of customer service or account coordination experience in a manufacturing, industrial, or distribution environment (not retail or call center), strong ERP/Excel skills, and thrives in a fast-paced, team-oriented setting.
Responsibilities:
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Serve as the main point of contact for customers and sales on orders, quotes, and job status
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Enter and confirm POs, create detailed work instructions (packaging, labeling, testing)
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Coordinate with engineering, lab, warehouse, and freight companies to ensure jobs run smoothly
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Track customer inventory, create reports, and manage ERP data accuracy
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Schedule production batches, ensure approvals, and maintain timelines
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Handle logistics (freight scheduling, customs paperwork, shipping documents)
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Generate invoices, credits, and acquisition documents
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Maintain detailed job checklists, ensuring accuracy and on-time delivery
Qualifications:
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2–3 years of customer service/account coordination experience in a manufacturing or industrial setting (required)
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High school diploma or GED required; bachelor’s degree preferred
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Proficient in Microsoft Word & Excel; ERP system experience (Dynamics AX, SAP, Oracle, JD Edwards, etc.) preferred
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Strong communication skills (phone, email, in-person) and professional demeanor
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Detail-oriented, organized, and able to manage multiple priorities
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Team player with a positive attitude and problem-solving mindset