Job Description
Job Description
Step into the vibrant energy of our rapidly expanding barbershop and nail salon in the Sacramento region, with exciting plans to open multiple locations over the next five years. At our company, we're passionate about providing a gold-standard experience for our members and fostering a supportive environment for our team. We're looking for a dynamic and growth-oriented individual to join us as a Member Experience Coordinator. If you have a passion for people, a knack for organization, and a desire to grow with a thriving company, we want to hear from you!
Essential Duties and Responsibilities:
- Greet and warmly welcome members and visitors, ensuring a positive experience.
- Answer and manage phone calls, including appointment bookings and confirmations.
- Schedule and maintain accurate appointment calendars.
- Support new member inquiries and assist with member retention efforts.
- Proactively encourage and facilitate appointment rebooking.
- Provide information to members about services and offerings and help to close sales for new memberships.
- Perform clerical tasks including filing, photocopying, and printing.
- Maintain a clean and organized front desk and assist with tidiness in service areas.
- Follow daily opening and closing procedures.
- Update the team calendar daily.
- Receive and distribute mail and packages.
- Assist with basic inventory management, including monitoring stock levels and notifying management of low supplies.
- Assist with other administrative tasks as needed.
What You'll Bring:
- Excellent verbal and written communication skills.
- A genuine customer-centric approach with a professional and friendly demeanor.
- Strong organizational skills and meticulous attention to detail.
- The ability to handle sensitive information with discretion and maintain confidentiality.
- A proactive and resourceful approach to problem-solving.
- A positive and enthusiastic can-do attitude.
- A willingness to learn and grow within our expanding company.
Bonus Points For:
- Previous experience in a receptionist, customer service, or salon/spa environment.
- Previous experience in sales.
- Familiarity with appointment scheduling software.
What We Offer:
- The opportunity to be part of a rapidly growing and dynamic company in the beauty and wellness industry.
- A supportive and positive team environment where your contributions are valued.
- Clear pathways for growth and advancement into management and regional positions as we expand.
If you're a motivated and customer-focused individual with a passion for the beauty and wellness industry and a desire to grow your career, we encourage you to apply!