Job Description
Job Description
Position Overview
GAMMA Sports is seeking a detail-oriented and highly organized Sales Coordinator to support our sales team across tennis, pickleball, and padel categories. This role is critical to ensuring smooth day-to-day operations, serving as a key point of contact for both internal teams and customers.
The ideal candidate thrives in a fast-paced environment, is highly responsive, and enjoys supporting a sales team while delivering a strong customer experience.
Key Responsibilities
Sales Support & Order Management
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Create and manage estimates and sales orders
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Ensure accuracy of pricing, promotions, and product details on all orders
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Assist sales reps with order processing, follow-ups, and customer requests
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Track order status and proactively communicate updates to customers and the sales team
Customer Service & Communication
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Manage and respond to the sales inbox in a timely and professional manner
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Answer inbound customer phone inquiries, providing product information and order support
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Serve as a reliable point of contact for retailers and partners
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Escalate issues as needed while maintaining a high level of customer satisfaction
Product & Portal Management
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Set up and maintain product listings across various retailer and distributor portals
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Ensure product information, pricing, and assets are accurate and up to date
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Coordinate with internal teams to reflect new product launches and updates
Cross-Functional Collaboration
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Work closely with sales, marketing, operations, and customer service teams
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Support promotional execution by ensuring correct pricing and codes are applied
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Assist with reporting, data entry, and general sales operations tasks
Qualifications
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Bachelor’s degree in Business, Marketing, Sports Marketing or related field
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1-3 years of sales, account management, or customer service experience
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Strong attention to detail and organizational skills
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Excellent written and verbal communication skills
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Ability to manage multiple priorities and meet deadlines
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Demonstrated initiative and a strong work ethic, with a willingness to take ownership and proactively solve problems.
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Highly responsive and dependable, especially in a fast-paced, team-oriented environment
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Proficient in Microsoft Office Suite, experience with ERP systems (Netsuite) is a plus
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Passion for sports, particularly tennis, pickleball and padel, a strong plus.
What We Offer
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Competitive salary
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Comprehensive benefits package (health, dental, vision, 401k with match).
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Paid Time Off
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Parental Leave
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Hybrid work environment with flexibility
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Employee discounts on GAMMA Sports products.
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Opportunity for professional growth in a dynamic, sports-focused company.
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A collaborative, energetic, and sports-focused work environment.
About GAMMA Sports
GAMMA Sports is a Pittsburgh-based, family-owned manufacturer with a 50-year legacy of innovating in racquet sport equipment, including tennis and pickleball. Best known for its patented breakthrough string technologies, GAMMA has leveraged its racquet sports expertise to develop high-quality paddles, balls, grips, and accessories that empower people who love to play at all levels. Providing equipment and education to help improve your game, the brand has become a trusted name among coaches, trainers, and racquet sport enthusiasts around the world.
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