Job Description
Job Description
PURPOSE OF THE JOB
This position is responsible for performing routine branch operations and building long-term customer relationships by providing complete, efficient customer service. Assists with account maintenance functions and works closely as a team to ensure the bank maintains a high level of customer satisfaction. The Head Teller position is responsible for supervising the teller operations within the banking center and for coaching staff on products and services.
MAIN DUTIES OF THE JOB
- Promptly and accurately handles lobby, drive-thru, night deposit, or bank-by-mail customer transactions according to Home Bank’s policies, procedures
- Cash handling, including but not limited to, counting, verifying and packaging of coins and currency, daily balancing of cash drawer, assisting with ATM balancing and replenishment
- Process daily teller work ensuring debits and credits balance in accordance with established policies and guidelines
- Provide comprehensive, prompt, and efficient customer service in all transactions per policy and procedure
- Engage in conversations with customers to build relationships, determine financial needs and make recommendations
- Contribute to banking center success by achieving assigned branch and line of business referral goals
- Supervise daily teller operations and operate as primary vault custodian (buy/sell cash to tellers, maintain sole control and vault security, count and balance the vault cash daily)
- Clear and effective verbal, written and interpersonal communication skills, with the ability to carry out instructions and speak clearly to customers and employees
- Be self-directed/motivated with the ability work independently or as part of a team with little to no direct supervision
- Operate as a mentor for newly hired/promoted team members in support of our Home Bank values
- Use good judgment and be discreet with confidential information
- Maintain a neat workstation and ensure that needed supplies are on hand and organized to present a professional environment
- Demonstrate leadership and direction to teller/universal banker team and peers
- Perform other duties as required or assigned by leadership
ADDITIONAL DUTIES
- Customer service requests, including but not limited to, new account opening, safe deposit transactions, wire transfers, maintaining account records and paperwork, debit card issuance, assisting customers with inquiries and problems, and may accept loan applications as needed
WHAT WILL YOU NEED TO SUCCEED
- High school diploma or equivalent
- Two years or more of banking experience; previous teller experience preferred
- Ability to work expected Banking Center hours of operation including some Saturday (based on Market and location)
- Receive and maintain NMLS certification, as deemed necessary
HOME BANK IS AN EQUAL OPPORTUNITY EMPLOYER
GOOD CREDIT IS A MUST
CREDIT REPORT IS REQUIRED FOR EMPLOYMENT