Job Description
Job DescriptionAbout Us
Milestone Funeral Partners is dedicated to honoring families and communities with compassion, dignity, and exceptional service. As a growing acquisition-based organization, we partner with teams across funeral homes, cemeteries, and crematories throughout the Northeast with a people-first philosophy and operational excellence.
We are building a thoughtful and modern HR infrastructure — one that ensures fairness, development, clarity, and belonging for all employees.
Position Overview
The HR Generalist will play a key role in supporting employees and leaders across the organization. This role will serve as the first point of contact for employee relations matters, support the full employee lifecycle, and partner closely with HR leadership to strengthen culture, compliance, and operational consistency across acquired locations.
This role is an ideal fit for someone who thrives in a dynamic environment, approaches challenges with empathy and professionalism, and is excited to build structure during periods of growth and change.
Key ResponsibilitiesEmployee Relations
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Serve as the first point of contact for field employee relations needs.
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Conduct and support investigations, document findings, and recommend next steps.
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Provide coaching to employees and managers regarding performance, conduct, and policy interpretation.
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Support job changes, promotions, disciplinary actions, and policy compliance.
Recruitment & Hiring
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Manage job postings and candidate sourcing for assigned roles.
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Conduct initial screening conversations and coordinate hiring steps with managers.
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Ensure recruitment processes are timely, compliant, and aligned with company values.
Onboarding
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Prepare offer letters and coordinate start-to-finish onboarding tasks (IT setup, benefits, compliance forms, etc.).
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Manage the 30/60/90-day new hire check-in process and support manager follow-through.
Offboarding
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Coordinate logistics of separations in compliance with state and company requirements.
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Conduct exit interviews and provide trends and recommendations to leadership.
Integration/Acquisition Support
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Participate in pre- and post-acquisition integration activities.
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Support onboarding, employee education, and HR presence onsite as needed.
Leave of Absence (LOA) Support
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Partner with the Payroll, Benefits & HR Systems Manager to support LOA administration, employee communication, and compliance workflows.
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Coordinate required documentation and maintain confidential employee records.
Training, Development & HR Programs
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Support rollout and communication of HR programs including performance reviews, training initiatives, talent development, and policy education.
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Assist with Learning & Development logistics and follow-up.
Compliance & HR Operations
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Maintain accurate and confidential employee records.
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Support adherence to labor laws, regulatory requirements, and internal policies.
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Utilize the HRIS to manage employee data, workflows, and reporting.
Qualifications
Required:
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3+ years HR experience in a generalist or similar role
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Strong working knowledge of employment laws (federal and state; multi-state preferred)
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Experience with employee relations case handling, investigations, or coaching conversations
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Excellent written and verbal communication skills with the ability to influence professionally at all levels
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Ability to travel within the Northeast region up to approximately one-third of the time
Preferred:
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Experience supporting multi-site operations
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Prior experience in healthcare, hospitality, senior care, funeral services, or comparable fields
Key Competencies
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Confidentiality and professional integrity
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Empathy and sound judgment
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Ability to remain calm and objective under pressure
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Organized and detail-oriented with strong follow-through
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Independent decision-making with willingness to escalate when needed
Work Environment & Location
This role can be hybrid or on-site in the Auburn, ME home office, with preference for candidates living in: Maine, New Hampshire, Massachusetts, Vermont, Connecticut, Rhode Island, or New York.
Why Join Us
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Opportunity to shape HR systems within a rapidly growing organization
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Meaningful, mission-centered work supporting teams who care for families during vulnerable moments
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Strong values-driven culture with room to innovate
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Competitive compensation and benefits