Job Description
Job DescriptionJoin a Team That Values Compassion, Excellence, and GrowthAt FYZICAL City Center Aurora, we’re more than a physical therapy clinic — we’re a community committed to exceptional care and connection. We’re seeking a Client Care Specialist with a strong background in insurance verification and authorizations to support our mission of helping patients move, live, and feel their best.
Minimum Experience –Please Read Before ApplyingOnly candidates with 2+ years of recent, full-time insurance verification and authorization experience in a physician practice, specialty clinic, hospital, or home health setting will be considered.
Applications without this background will not be reviewed.
What We Offer:
- $18–$21/hour (based on experience)
- Performance & Productivity Bonuses
- Flexible Schedule Options, including potential 3-day weekends
- 3 Weeks Paid Time Off (PTO) + paid holidays (depending upon schedule)$400 Monthly Health Stipend
- $400 Monthly Stipend for health insurance
- Future Profit-Sharing Opportunities
- Supportive, family-like team culture that values your ideas and individuality
Ready to Grow with Us?If you’re passionate about patient care, detail-oriented, and thrive in a collaborative setting — we’d love to meet you. Apply today to join our team at FYZICAL City Center Aurora.
About FYZICAL City Center AuroraWe’re a locally owned, nationally recognized physical therapy and balance center dedicated to changing lives through movement. Our multidisciplinary team provides vestibular, orthopedic, pediatric, lymphedema, occupational therapy, and pelvic health therapy — all within a caring, patient-first environment.
ResponsibilitiesWhat You'll DO
- Verify insurance benefits daily using payer portals and direct calls
- Schedule therapy sessions with patients, based on Plan of Care created by clinicians.
- Obtain and track authorizations for therapy services
- Submit and monitor authorization requests for timely approvals
- Provide accurate verification/authorization details to clinic staff
- Follow up on marketing leads and convert inquiries into scheduled evaluations
- Communicate professionally with patients and carriers
Required SkillsWhat You Bring
- 2+ years of full-time insurance verification and authorization experience in a physician, medical specialty, hospital, or home health setting (required)
- Strong knowledge of insurance plan terminology, billing guidelines, claims processing, and EOBs
- Hands-on experience with payer portals and high-volume insurance calls
- Excellent communication, accuracy, and deadline management skills
- Proficiency in Microsoft Excel, Word, Outlook and EMR system
- Schedule patients; coordinate evaluations, re-evaluations, appointment reminders and cancellations
- Gather new patient data; keep track of all patient referrals
- Follow-up on marketing leads, converting 50% to evaluations
- Contact insurance payers to determine patient eligibility of benefits and co-pays
- Disseminate information to patients; act as a go-between for patients and physicians
- Collect all payments; insurance verification
- Collect/open mail; distribute mail to proper areas/people
- Work closely with billing company to ensure accurate and timely billing