Job Description
Job Description
Location: Magna Dental, Springfield, IL
Job Type: Full-Time
Reports To: Office Manager / Dentist
Office hours: Monday-Thursday 8-5
Job Summary:
We are seeking a friendly, organized, and detail-oriented Dental Receptionist to be the welcoming face of our dental practice. In this role, you will be responsible for managing front desk operations, coordinating patient appointments, and ensuring smooth communication between patients and the dental care team. Training on software (Dentrix) provided, if needed.
Key Responsibilities:
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Greet patients warmly and professionally as they arrive
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Schedule, reschedule, and confirm patient appointments
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Answer phone calls and respond to emails in a courteous and timely manner
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Manage patient records and ensure confidentiality in compliance with HIPAA regulations
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Collect and verify insurance information and process claims
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Handle patient billing and payments, including co-pays and account balances
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Maintain a clean and organized front desk and reception area
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Communicate effectively with dentists, hygienists, and other staff members
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Follow up with patients regarding upcoming appointments and treatment plans
Qualifications:
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Outgoing personality
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Previous experience in a dental or medical office is preferred
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Strong customer service and communication skills
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Ability to multitask and manage time effectively
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Knowledge of insurance procedures is an asset