Job Description
Job Description
Customer Service Manager
Golden Eagle Extrusions, Inc. has an immediate need for a Customer Service Manager. In this role, you will be responsible for providing prompt and friendly customer service to our current customers, potential customers, vendors, and the Golden Eagle sales team. You will be the main contact person for our entire sales team in regards to orders, questions, pricing, etc. of our manufacturing products. You will also be responsible for invoicing, sales commissions, pricing requests, ordering of materials through outside vendors, initiating and helping to solve any customer complaints, among several more duties.
Your commitment, opinion, and expertise can truly make an impact in this line of work, and you can help contribute to our organization’s constant improvement. If you are ready for a challenging and influential position, this may be the job for you.
This is the perfect opportunity for a person who excels at multitasking and enjoys juggling several tasks during the workday.
About The Company
Since opening its doors in 1978, Golden Eagle Extrusions, Inc. has become a leading supplier of superior flexible packaging products. Although we operate as a full-service flexible packaging company, our specialty and focus are concentrated within the food industry. Golden Eagle sells film products to service the fresh-cut produce, bakery, meat, snack, cheese, and seafood industries, along with several other food applications. We also have strong representation in industrial flexible packaging applications, as well as numerous other industries.
Golden Eagle Extrusions, Inc. is an employee-driven company, without corporate overtones. Being a small business affords our employees the freedom to do their jobs and the tools to be successful. Come start a career with a winning and successful organization!
Golden Eagle Extrusions, Inc. offers a tremendous benefits package, including a highly competitive salary, outstanding health insurance, and 401K with company match.
Responsibilities
· Receive orders from the sales team
· Create work orders for Production Scheduler
· Order needed raw materials for work orders and stocking program
· Handle all customer billing/invoicing
· Facilitate all sales commissions
· Create P.O.’s to vendors for outside contracting work
· Maintain and update stock price list and provide pricing for non-stock items to the sales team as requested
· Handle any customer complaints received from end-users on GEE products
· Work with the QA department for vendor complaints on raw materials
· Handle calls for inquiries from potential new customers for film needs
· Handles all orders and confirmations for house accounts
· Work with the QA department to get the required paperwork to customers
· Communicate with vendors over missed shipping dates
· Work closely with Production Scheduler on deliveries, shipping dates, etc.
· Maintain current pricing of raw materials from vendors
· Work with vendors for credits needed on raw material issues
· Issue credits to end users as needed (when approved) for QA issues
· Produce end of quarter samples report and remove items from inventory
· Participate in company audit program as required (monthly, weekly, etc.)
Qualifications
· Experience with QuickBooks software required
· Outstanding customer service skills
· Exceptional problem-solving skills
· Excellent written and verbal communication skills
· Ability to work with people from various backgrounds
· Attention to detail is a must
· Ability to work well in a team setting
· Ability to multi-task
· Ability to organize and prioritize tasks in order to meet objectives
· Ability to work in a fast-paced environment
· A willingness to learn new things
· Strong experience with Microsoft Office; specifically, Outlook, Excel, and Access
Company DescriptionSince opening our doors in 1978, Golden Eagle Extrusions, Inc. has become a leading supplier of superior flexible packaging products. Although we operate as a full service flexible packaging company, our specialty and focus is concentrated within the food industry. We also have a strong representation in industrial flexible packaging applications, as well as numerous other industries.
Golden Eagle Extrusions, Inc. is an employee driven company, without the corporate overtones. Being a small business affords our employees the freedom to do their jobs and the tools to be successful. Come start a career with a winning and successful organization!
Golden Eagle Extrusions, Inc. offers a tremendous benefit package, including a highly competitive salary, outstanding health insurance, 401K, mileage reimbursement, and travel expenses.
Company Description
Since opening our doors in 1978, Golden Eagle Extrusions, Inc. has become a leading supplier of superior flexible packaging products. Although we operate as a full service flexible packaging company, our specialty and focus is concentrated within the food industry. We also have a strong representation in industrial flexible packaging applications, as well as numerous other industries.\r\n\r\nGolden Eagle Extrusions, Inc. is an employee driven company, without the corporate overtones. Being a small business affords our employees the freedom to do their jobs and the tools to be successful. Come start a career with a winning and successful organization!\r\n\r\nGolden Eagle Extrusions, Inc. offers a tremendous benefit package, including a highly competitive salary, outstanding health insurance, 401K, mileage reimbursement, and travel expenses.