Intake and Referral Specialist

Job Description

Job DescriptionDescription:

At HCS, we provide compassionate, personalized home health and hospice care to patients and their families in the comfort of their own homes. Our team of skilled professionals is dedicated to improving the quality of life for individuals facing serious illness, injury, or end-of-life challenges. We are seeking a dynamic and compassionate Intake and Referral Specialist to join our team and support our mission of delivering exceptional care to those in need.

Position Overview:

The Intake and Referral Specialist is a key member of our team, responsible for managing and processing patient referrals and facilitating smooth transitions into our home health and hospice services. This role requires exceptional communication skills, a strong attention to detail, and the ability to work collaboratively with patients, families, physicians, and healthcare providers.

Responsibilities:

• Review and process patient referrals, ensuring all necessary information is complete and accurate for timely admission into home health or hospice services.
• Collaborate with physicians, hospitals, skilled nursing facilities, and other healthcare providers to ensure smooth transitions for new patients.
• Verify patient eligibility and insurance benefits, ensuring all required documentation and approvals are in place.
• Work closely with the Transitions of Care Team, clinicians, and management to ensure timely and efficient service delivery.
• Communicate with insurance companies, referral sources, and community partners to resolve any issues or delays in the referral process.

Why HCS?

• Competitive salary and benefits package
• Opportunities for professional development and continuing education
• A supportive, team-oriented work environment
• The chance to make a positive impact on the lives of patients and their families

Requirements:

• Knowledgeable regarding Medical Terminology and Health Care service delivery.
• Demonstrated agility in use of EMRs or similar IT application mastery.
• Experience in customer service.
• Experience in Home Health and Hospice Services or related health care service.
• A combination of education and experience that is determined to be equivalent to the above listed education and experience requirements.