Community Outreach & Client Intake Specialist

Job Description

Job DescriptionAbout La Fuerza Unida, Inc.

La Fuerza Unida, Inc. is a 501(c)(3) not-for-profit organization founded in 1978 to enhance the social, literary, educational, cultural, and economic conditions of Hispanic-Americans and the low-to-moderate income community at large. Created as an outgrowth of community needs and shared interests among Spanish-speaking persons residing in Long Island, La Fuerza serves as a vital resource for the City of Glen Cove and neighboring communities across Nassau County, Suffolk County, Queens, and Brooklyn.

Position Overview

We are seeking a dedicated and detail-oriented Community Outreach & Client Intake Specialist to serve as a vital bridge between our organization and the communities we serve. This role combines grassroots community engagement with precise client intake support for our foreclosure prevention team. The ideal candidate is passionate about community service, excels at building relationships, and has a meticulous approach to documentation and data management.

This position offers a unique opportunity for professional growth, including potential sponsorship for certified housing counselor training for the right candidate interested in deepening their impact in the housing counseling field.

Key Responsibilities

Community Outreach (Boots-on-the-Ground Engagement)

• Conduct outreach throughout Glen Cove, Nassau County, Suffolk County, and Queens to connect community members with La Fuerza's services
• Promote and educate the public about our programs including:
  • Foreclosure prevention and housing counseling services
  • ESL (English as a Second Language) courses
  • Financial literacy programs
  • Before- and After-School Program (K-5)
  • Translation services
  • Documentation assistance (SNAP Benefits, passport applications, etc.)
• Represent La Fuerza at community events, local gatherings, and partner organizations
• Build and maintain relationships with community members, local businesses, and partner agencies
• Create engaging outreach materials using design platforms

Client Intake & Support

• Conduct thorough and accurate intake interviews with clients facing foreclosure
• Collect and document detailed client information with meticulous attention to detail
• Maintain organized client files and databases to support housing counselors' case management
• Ensure all documentation meets requirements for quarterly and mid-year reporting
• Provide compassionate, culturally sensitive support to clients during intake process
• Follow up with clients as needed to complete documentation
• Assist with data entry and reporting tasks to track program outcomes

Foreclosure Team Support

• Work closely with certified housing counselors to ensure seamless client onboarding
• Participate in team meetings and case reviews
• Learn foreclosure prevention processes and housing counseling best practices
• Support administrative needs of the foreclosure prevention program

Required Qualifications

• High school diploma required;
• Proficiency in Microsoft 365 (Word, Excel, Outlook, Teams)
• Experience with design and content creation tools (Canva or similar platforms)
• Exceptional attention to detail and organizational skills
• Strong written and verbal communication skills
• Ability to work independently and manage time effectively in the field
• Comfortable engaging with diverse communities and populations
• Reliable transportation for community outreach throughout service areas
• Commitment to La Fuerza's mission of serving low-to-moderate income communities

Preferred Qualifications

• Bachelor’s Degree
• Fluency in other languages (i.e. Spanish, Haitian Creole, or Chinese Mandarin)
• HUD-certified housing counselor or HUD housing counseling certification
• Prior experience in social services, community outreach, or nonprofit work
• Experience with client intake, case management, or data collection
• Knowledge of housing issues, foreclosure prevention, or financial counseling
• Familiarity with Long Island communities and social service landscape
• Experience working with immigrant and multilingual populations